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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered tickets for a concert in Northwest Indiana and was sent tickets to a concert in North Carolina. It's been a week and they still haven't sent me the right tickets or gave me a refund.
I don't like all the optional add-ons at the the end. I also don't appreciate having to download an app in order to access my tickets.
Thank you for sending the tickets that we requested and paid for. It was a great concert.
Needed to add a third ticket. No way to do so without purchasing a fourth as well.
Awesome experience prices were on point I highly recommend them I've used them alot for concert tickets and they've never failed me
Good and quick service to obtain tickets, but the service fee is ridiculous.
Online ordering was smooth & easy, hopefully no one else will experience any issues
Rather be able to print out my tickets, I as well a many others are not comfortable using apps.
Not interested waste of my time again waste of my time. Only two more
Good. Family is excited for the event. Tickets were easy to purchase.
Everything related to purchasing the tickets on TicketsOnSale went well, and I appreciate the follow-up emails sent that were about find hotel and parking near the event venue. However, now TicketsOnSale is spamming me with constant email offers for events that I'm not interested in.
I hate follow-up surveys, and I think it is obnoxious to have a confirmation link lead to one.
Pleasant. Easy to purchase but no seats listed just section and row
Good, easy to use and confirmation came quickly following purchase
Service charges are exorbitant. It's amazing how much is charged for fees when the computer does your job for you. Highway robbery
Experience was very user friendly and very easy to navigate.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members