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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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A little confusing on how to get my tickets. I'm working through the process.
The experience was a little clunky in that you really don't know if you have downloaded the actual ticket; this skepticism is further reinforced when there appears to be no way to save the tickets to a "wallet" and apparently the image that was ultimately downloaded can not be captured in a photo.
Not sure I would use this service again given the up charge over the ticket price and the confusion with whether or not I have a ticket that will secure entry.
I guess I'll find out tomorrow at the ballpark
Tickets were easy to order. But I hate the extra fees! I don't understand why the fees are so much!
Thanks it was a really great experience to purchase our tickets.
No further discrepancies, needed for buying tickets online.
Easy to use website. Fair ticket prices. Only concern I haven't received my tickets yet.
Experience was fine but the prices are way more than ticketmaster.
Great service and I will always recommend it to anyone trying to get tickets and enjoy a show.
Great purchase. The download had a little glitch but with a little help from customer service, we received them no problem.
It was fast and easy. I found the tickets and then ordered everything that I needed.
Was a pretty good experience. No problems getting right in.
Emails asking if a confirmation was sent was confusing. Tickets not issued yet made these emails seem unnecessary after initial purchase. I get the seller releases the tickets but not until just prior to show date. That's too close. A one and done purchase is best
Said $89 per ticket for row 18. Bought 2. Came out to $369. Was a bit shocked at price change over and usd. Then next day my wife gets 2 floor tickets for $100 less in cnd. Make sure you pay attention before hitting submit. Was a costly mistake. Worse now can't get rid of them to make back loss.
Thought I was buying regular tickets but now have to wait to receive them with a clause that says they may not be the seats I chose? Still waiting for my tickets.
Not happy that it misleads you all the way through the process that these tickets are in Canadian dollars
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members