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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent experience for me and my friend
Thanks for your help 👍
Service charges are out of control. But, the site works like it supposed to. No issue with the site.
Easy and efficient procedure. I hope it all works out. I saw one ticket price and another one popped up at the final checkout.
Keep in getting confirmation email and I have replied 3 times
Good thank you. I just received our ticker confirmation already
No refunds were possible after purchasing the tickets. The prices weren't indicated if in USD or CAN dollars. Careful when purchasing
22$ extra service fee when I should have just got it from the parking lot the day of. No incentive to buy early like this when you charge up the a$&
Awesome price and enjoyed the event. Got the tickets within minutes
Not sure where my seats are. Still not sure if it's legit. We will see after my experience
I was told to look out for a confirmation email and that i needed to accept my tix before the start of the event or would lose them. Never received any email regarding confirmation reception of said tix... wasn't until I called customer service that I was told I had received them a d where to look in order to verify said tix... that was frustrating. Granted they were slightly last minute tix ( show started in 3 hrs and didn't get worried til an hour before start)...
But, moral of the story, I did receive my tix, less than an hour after purchase, unbeknownst to me... that was much appreciated. Just wish the process was a lil more streamlined and didn't have to search so heard for verification...
All in all, was happy with the price and tux were legit so can't really be upset...
Easily 5 stars if not for the confusion about confirming receipt of tix. But customer service was helpful, once I finally found a way to contact a real person... btw, AI chat was completely useless and did not even initiate an actual conversation. Let alone be of any use whatsoever...
Follow instructions exactly
I am not clear about whether my purchase will be sent to me or if it will be available at the venue on the evening of the performance. Otherwise I am completely satisfied.
It was fine and easy to use and now I'm annoyed that I have to use up my time with this
It was easy to use. I liked that the floor was played out to see what event I would be sitting in front of.
Good experience with transaction and accessing my tickets thus far.
I don't want to leave a review but I keep getting an email to leave a review so hear it is.
Too many moving parts and email changes for my liking. Finally got it done.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members