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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fees are not disclosed upfront, and this particular event fees were almost as much as the ticket itself. Also, I've purchased tickets at this location before, and when you purchase a table the listed prices for the table. It was not clear that this was a per chair at the table cost. Not saying it was fraudulent, but definitely misleading, and the final cost of the tickets was not displayed until after you hit purchase.
Quick and easy to purchase but it's a bit nerve wracking that my event is tomorrow and i still have not gotten my tickets
Cheap and easy way to get tickets! Send right to my email, no issues.
Order was placed on 3/21/25 and tickets have not yet been transferred.
Easy to do. Have never had any problems before. Would recommend to anyone.
Easy to use. Will use again in the future! If you have any doubts I'm here to confirm this is legit! I'm very picky!
I received my confirmation email and I look forward to receiving my tickets day of show. I keep getting emails asking me if I received my confirmation email. It's annoying to keep asking me that and making me fill out this review in the hopes of no longer receiving emails confirming my confirmation email.
I'm at a total loss, no idea where my tickets are. You've emailed me twice now and both times I confirmed that you emailed me, but still no tickets.
I wish the tickets would be send directly to my email instead of having to create an account. It adds an unnecessary extra step.
The quick emails are very helpful. I will let you know after the concert how successful your company is.
I was not shown a total before purchasing! It said $160 and I ended up paying $278! I only got two tickets and I still can't get anyone to buy the other ticket because the seat is so bad and the ticket is so expensive! Horrible experience! What is today
You didn't disclose your added fees prior to my checking out and I think you added a very generous profit for your service that I didn't appreciate.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members