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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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My experience was good but received "sticker shock" when I saw the final price of the tickets after all the extra taxes and fees. I would have preferred to seen the all-in price when searching for tickets.
Good experience: tickets received the next day. One problem: not indicated that prices are in US dollars
I would enjoy the experience more if I got my tickets when I purchased them and not 1 day before the show
Easy to order tickets, have confirmation email and continue to get these emails which makes me question my order.
As long as I received my parking ticket it would be a good experience but I haven't received it as of yet
I went through the process of buying my tickets and because the site puts so much pressure on you to hurry up and buy, you even get a countdown that stresses you out. On top of that, the amount owing is showing me 600, but once I went to be my bank to see the amount taken, it was 889! I was in shock, that is so sneaky. Shame on you for putting every customer through that shock and uncomfortability. I will not use this website again I am very upset about this.
It seems pretty easy to use. I didn't like the promos afterwards though.
I thought I would receive my tickets earlier than 3 days before the event - although customer service assured me they would be delivered by 9/3 per the confirmation email I am hesitant to rely on having the tickets as a birthday gift to my daughter - I don't want to just pray the tickets come - I read online it's a 50/50 chance they come ugh 😑
Thank you again very very very very much. I like shows. They are good.
When I ordered my ticket online, the ship to address was my Minnesota address. I contacted TicketOnSale's customer service and they were able to update it to my Florida address.
I still can't find my tickets for tonight's show. Almost ABBA 3/29/25
Fairly easy to navigate. Since the event is in the future I haven't actively looked at much.
Last time was fast and easy too! No issues and tickets were delivered super fast
The site was fast with getting tickets to me after the purchase,
No idea when keeneland tickets actually become available but it just felt too slow to get mine, still happy to be getting them though
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members