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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I bought seven tickets, with the listed price at $130 per ticket. By the time all was processed, the cost was $174 per ticket. That is fees of 34% of the quoted price. That is simply outrageous. I guess I just did not pay enough attention during the buying process. But I will pay closer attention next time.
Given that I am getting mobile tickets, I am slightly uncomfortable that I have paid but may not receive my tickets until 9/12/2025. That seems like a long time to wait. When I have done this through stubhub, I have received the tickets immediately.
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It was easy to find tickets and get a good deal on them. I don't like that they aren't available until the day prior to the event. It makes me nervous I won't have them.
Wanted tickets bought on line and received an email then the tickets. It was a good experience.
I haven't been to the concert yet. With another company, delivery of my tickets was a few hours before the concert, wracking my nerves. I can't review until I see if the tickets arrive on time.
Fine, although the receipt didn't lust out all the fees which were not explained before you purchased and cost another $100 for 2 tickets.
Easy enough to order online, as long as my ticket will get me in the right door then I know I did it right
Tickets were easy to purchase and didn't take long for the transaction to be completed.
And was brought to website by mistake and tried to cancel my order now I want to see my tickets and know where or what app I will find them!
Too many emails to get tickets, and set characters to complete this
Easy to navigate. The parking garage was easy to find with the picture provided.
Terrible! Was redirected to another site without knowing purchase tickets on this site and then was not able to talk to anybody about obtaining them. Just.
Over twenty four hours from the show and I Still don't have any word or tickets
It worked just fine ordered right online and got my confirmation email same day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members