On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Pretty simple what else you want a damn book well this one time at band camp damn man
I did not realize that my tickets were in USD which cost me so much more and when I tried to get my money back I was refused.
User friendly, immediate response. Done ordering my tickets in 2 minutes!
Service was okay, however I do not like that I cannot use my Bahamian number to confirm my ticket purchase. Even though there is an option for me to buy it in my country.
As expected. Easy transaction. A bit expensive the charge for service.
Easy to buy just waiting on my ticket to be emailed to me. Wish that I could get it as soon as I purchased it.
The performance looks amazing. The way that the tickets were sold were misleading & seriously overpriced.
The additional $50 service charge is ridiculous. This is why I mostly support much smaller venues in the area. The greed is out of control
Im still waiting on the delivery of the parking ticket, so unsure if I even have a parking ticket.
The transactions went okay but are taking long to be processed bank wise a couple of days after being processed
At one point it says they'll send the tickets to the address you entered, and that's incorrect. They send them to your email.
First time using this site! Great communication! Excited and looking forward to this concert!
I haven't been able to get my tickets. Because it says I have to make a Ticketmaster account to make a Ticketmaster count. I have to confirm my email and my phone number. To confirm my phone number it is sent by text. I get a text at five fifteen in the morning when I sent for a confirmation text at seven o'clock at night. And so I can't get my tickets. Because it won't let me make an account because they're only gives you 1 minute to enter that code. I'm about to lose my mind
Good so far I guess tickets get emailed just before concert. Easy to use
Too many after ticket selection fees. Just give me the number up front minus tax.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members