On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Too many after ticket selection fees. Just give me the number up front minus tax.
Website was easy to use. Communication is fast and efficient. Very excited for this event'
The tickets I purchased could not be scanned at the theater or box office and were not valid. Your customer service is working on this.
Great experience, simple, and made it stress free. Thanks again.
I'm waiting to long for my tickets it should never take this long to get my tickets
First time purchase through this company and it all worked like a charm! No issues and will be coming back to purchase again!
No issues with the process. Service fees were not transparent, yet not unreasonable either.
I definitely was able to have that smooth process when ordering my tickets for this show at the venue.
It was good I was in a lot better than yesterday but I'm not gonna be in today I'm gonna go get my nails and stuff done I just don't know how I can get back in the car I have a headache I have a lot to get ready to get my hair and stuff so I'm just trying not too bad but I'm just tired I don't feel good so I'm just tired but I'm not sure what I'm going on I have
Very good service. So far no complaints. Hopefully easy from here on out as well.
Great seats... Great service Looking forward to making another memory!
A little anxious as I have not received tickets yet. Worried that this is not a legit ticket seller.
Customer service was able to resolve a very disturbing situation
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members