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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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My tickets ended up being $150 more than anticipated because of service, tax, and other random fees. I found tickets for $88 and ended up paying $250. Absolutely absurd. These extra fees were not advertised to me until check out.
The experience was smooth and quick. Easy to order tickets online and received the confirmation on the same day
I was sold tickets that weren't valid for the venue and found out at the door.
I have received your invite to get the tickets from TicketMaster, but they accept only US & Canada phone numbers. I am from Europe and will travel to Canada for this concert. I am yet to accept the tickets, because TicketMaster needs to confirm my number and I am asking my friends to help me with a US or Canada phone number to get the confirmation code. It is a bit frustrating. Otherwise service was great and automated.
The price shown for the parking ticket was $38. When the charge came through it was $58! And there was no way to cancel! Buyer Beware!
It's difficult for me to determine if my purchase went through. I got a confirmation number but where are the actual tickets?
I'm waiting for my tickets. I would have preferred it if I could just print out my tickets.
The service fee that I was not informed of was a rip off. $150 is outrageous. Also there was no contact information.
As stated above, would consider using site again for on line purchases.
This us a christmas gift for a family member. Waiting for the tickets to be delivered
Tickets should be refundable if cancelled within 24 hours. Tickets should be provided immediately upon purchase or within 24 hours. I still haven't received my tickets and the show is in 3 days which doesn't give me much time to distribute to people who are meeting me there.
I can't really give a full review until I actually get the tickets. The concert is the 11th and I got an email saying I will get the tickets on the 10th.
A really nice experience we just bought I couple of tickets and honestly is always a good place and secure for it
Easy access. Happy third show got added and was able to get tickets
Efficient and great service! The tickets were delivered as described
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members