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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Bought/paid for tickets, downloaded AXS app - I have to hope the tickets show up in time for the show?
This was an easy process to purchase tickets. I will use this website again
Overwhelming amount of information, not clear where the ticket is
It was good. Didn't have a issue with the process of buying the ticket
Site is confusing and service fees are exorbinent, wasn't sure I actually got tickets until then next day via an email confirmation and not sure why service fees are so high. Frustrating
Was charged in USD. And had to pay insurance. Paid almost triple the price of the tickets
We ordered tickets last minute and everything went smoothly. I highly recommend this ticket service.
I followed an affiliate link to this site from a venue without checking elsewhere. Tickets were far more expensive than they would have been through other services. Whatever, no refunds, fine. Lesson learned. Won't use the service again. Now you won't stop pestering me for a review so here it is. Enjoy your one star.
Although, I appreciate that they sell tickets on behalf of other ticket websites like TicketMaster, they charged you nearly double the price for these tickets and then charge you another $7USD for transferring the ticket. You are better off just buying the ticket directly from TicketMaster. Do not be a fool like me.
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My experience was great! I'm not the best when it comes to technology and booking, paying for anything online always makes me nerves but this was most def one of the easiest experiences I've had. Thank you
I was apprehensive about my purchase completing correctly but when I called customer service it was taken care of!
Got my tickets and happy I did. Very short process and very easy to navigate
I would buy tickets again for this site I received my tickets with in two days
Purchased parking 1/2 mile from venue but was assigned parking 1 mile from venue.
Kind of BS if you ask me.
I'll try another parking co. Next time
It made it very simple to buy tickets. I will recommend this site to all of my friends.
Before I knew it, I was paying almost $300 for two tickets. There are all these fees and extra purchase things. I thought I was purchasing it from the venue and before I know it I'm purchasing it from your company with a whole bunch of extra added expenses so no I wasn't very happy.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members