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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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No hassles, very well communicated and very easy to use. Highly recommend
Pretty smooth process... and with confidence. Will use again, I suspect.
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The links in the email don't work to confirm whether or not your ticket purchase was processed. Customer service is AI that pukes out answers on a loop that don't help.
Tickets arrived via email but first one had someone else's name, different dollar amount. Two days later another email came and was straightened out. They just better work when I get to the venue. Saved ALL the emails!
First time buying tickets through TicketsOnSale - I got a little concerned with the delivery instructions and felt like I may have just made a mistake. BUT IT WAS PERFECT! The Confirmation, the Delivery and the Follow-up was spot on! Easy experience and I am very satisfied!
It was quick and I securely got my tickets. Would recommend them in the future
I purchased tickets for an event in Vancouver, I received a confirmation email but still no tickets. I've booked flights and a hotel so I'm concerned, apparently ticketsonsale can not be contacted
Easy to use but do not know seats that i purchased-confusing
Too many extra steps. What happened to ticketmaster? I don't understand. I thought this was a scam. I couldn't believe the $40 service free for each ticket. Not happy.
The tickets were easy to select a great seat and finalize the purchase.
Was not sold out as you stated. Could have given better seats. Parking was horrible
The service fee is expensive. The price was on usd dollars for a Canadian place and I got confused, so at the end was more expensive than I expected
I was very new at this took me awhile to understand how to get them and to downloaded the app. All went well with a little help from friends.
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No immediate response for a service that is time sensitive As I try to leave this feedback the app is stoping me from sending because is not long enough.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members