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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Process caused some confusion. Vendor continues to email regarding receipt of confirmation.
Always go during CMA! Best venue in Nash! Cant wait to see Jake Owen.
Easy online purchase. Excited looking forward to it. Thank
Was able to purchase tickets very early for WWE RAW. Very easy and fast transfer of tickets. Recommend and will use again.
This is the 2nd request to confirm the tickets were bought, still haven't received the tickets with seat #s. Never have I bought tickets with a notice I'll be given my tickets at seat #s at a later date.
No experience to respond to at this time. I hate being forced to rate.
It would be nice if the name of the garage would be posted along with the address
Ok, so it was my fault for going with a ticket resale site. I didn't take the time to click on the next link and I just wanted tickets. Service fees were kind of a surprise as I didn't see anything on the checkout page until too late, AND all sales are final. That's on me. But, even if these are resale tickets, and they are digital tickets, why do I have to wait until THE DAY BEFORE THE SHOW to get my tickets? What happens if I DON'T get the tickets? It seems a little too late at that point. So, I won't know for another month whether there is a problem with my order or not, and then if there is, who knows how to get resolution. Call customer service? How does that hepp? Get a refund? Sorry—all sales are final. I can't recommend this service to anyone if tickets are available by any other platform. Sorry!
A smooth service that I would use again and recommend to anybody else that is interested
Your site was misleading. I thought I was purchasing tickets and would receive them immediately - like StubHub. Please cancel my purchase.
I would like confirmation that I would receive the tickets well in advance. Not two days before. The reason for this is that we will have to book accomodation etc and plan ahead. Fork the reviews I have learnt that many people never receoved their tickets in the past, and those type of arrangements cannot be made last minute
Great, all went well, easy to use, and access tickets, no issues.
Tickets were delivered for mobile phone. Everything went exactly as planned.
It was fine for online self serve experience. ….,,,,,,,,..
No problem ordering tickets so far so good just waiting on June 14
I purchased baseball game tickets and the process was extremely easy and tickets were delivered very fast!
Hard to understand the process Keep asking about emails but no tickets
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members