On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great experience at a great price thank you for the seats and ease of buying
I have received a ticket confirmation email but the tickets are not showing.
I received confirmation but have not received the tickets. Said they were coming in on Saturday and it is now Tuesday.
Thanks for the e-delivery. I notice, though, that the price I was charged online (not counting fees, which were egregious) was $114 per ticket, but the face value on the tickets I just printed out is $65 each. What gives? I would like an explanation. I have never had this experience with The Virginia before. Did I get gouged?
I liked it! Why do I have to fill out a review for buying tickets?
I received an email to accept my tickets with a separate email which I never received. I called and spoke with Rose who was awesome! Took them a day to get me my tickets but she did her job and she was very professional.
Taking my mom for her 75th birthday. It was an easy process to get the tickets. However these damn fees are too much.
When I realized I wasn't on the site of the organization that is presenting the event and that the ticket was 2.5 times as expensive as the tickets on the site, I wrote the venue to see whether this was a real ticket.
I found the service and result easy. Check out wasn't complicated. There wasn't a place to enter a code for discounts though.
Satisfactory but expensive, but the process worked well. Thanks
The online purchase of the tickets was straightforward and relatively easy.
Online tickets were easy to order, quick and clear directions.
Ordered premium tickets from a season ticket holder for below face-value. Tickets were easily received via email the following morning (day of game). Had them in my Apple wallet within minutes for easy access to the stadium. Will assuredly use TOS again!
I spoke to a representative last Friday and explained that the tickets seats in my email notification don't match the seats in my digital printout. I need confirmation of:
1- which seats are accurate 2- that there will be no issues with seats the day of the event The representative I spoke to said she'd reach out to the seller and get back to me. I still have not hear anything which is very disappointing since I paid over $700 on the tickets and insurance. Requesting immediate feedback
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members