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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I won't be receiving tickets until day before concert. As I will be traveling to venue, am worried about receiving tickets.
Experience is fun. Prices are ridiculous. The food is delicious just too high to get in.
Ok experience. Prices are high. But ok website. The fees are crazy during this economy.
Horrible, customer service did not want to help at all or acknowledge the issue, all fees need to be disclosed up front to the consumer
It was good. The only issue I had was trying to figure out the venue Seating.
Quick and easy user friendly service. I appreciate the confirmation emails and quality of check in.
Easy to do thanks so much will do again if I don't have to do this
Easy to buy online. It was my first use of the site and it went smoothly,
I had to do a lot of reading to get my tickets. I'm old school technology, before we had technology. My fault, I can't keep 😪 up!
It was super easy to purchase my tickets and my confirmation email came within the next hour of purchase!
It was very easy to purchase the tickets from start to end. I had no issues.
Great service! Easy to use and great followup emails. I was pleased to use this service.
I found it easy to navigate through the ticket ordering process compared to other sites. Thank you for not making it complicated
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members