On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The parking lot was nowhere close to where I needed it and I was mislead to think that it was. I didn't end up using it, and my money was wasted.
Straight forward and effective. No experience with your customer service though.
No problems, hopefully I get the tickets on time. Look forward to using this site again.
We bought 2 tickets. One showed up on our phone. We hope this let's us in with two of us. I am bringing the receipt that shows we paid for two tickets and where they are
Overall a good experience. The only piece that would improve service would be not having to get so many emails. Streamlining that piece would give TIcketsOnSale a 5/5.
Seemed easy to use however print is small.
J'ai fait mon achat en pensant que j'étais sur un autre site puisque la fenêtre avait popper à l'intérieur de ce site. Je n'ai pas reçu mes billets tout de suite après mon achat. La livraison des tickets se fera seulement deux jours avant le showbiz. Je suis inquiète de ne pas les recevoir..
The process of purchasing and getting confirmation of my concert tickets was very straightforward.
The person was kind and helped a lot! I would love to use it again.
It was easy to order tickets and my confirmation email was sent promptly.
Haven't ever done this and I'm optimistic how this will go!
Im extremely excited to see how this works out! Fingers crossed and hope to God this works an is worth it! Thank you!
A lot of steps to get tickets. I don't want to add anything further.
I'm sure if i'm clicking the right choice for this email. I was expecting a Confirmation email that says on top that This Is Your Confirmation Email...
This email just confused me whether it's asking me if I received an email or if this is the confirmation email.
I did not get what I paid for. The customer service rep was unable to assist me or correct the situation. Very unsatisfied customer.
Careful everyone, this company sell tickets to Canadian shows at the same price as ticket master but in US dollars! It doesn't say anything about your purchase being in us funds until it goes on your bank statement then when you call to cancel they tell you you should have read the fine print and no refunds are given. This company sucks!
While I am very thankful that I received a code for my tickets... I was very uneasy that I had to wait the day of the event to have a secure QR code in my hand. I actually bought back up parking tickets the day before because I was sure we would have parking.
Good good good good good good good Good good good good good good good
Great experience was able to help me with my finding parking for concert
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members