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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,360 reviews

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Illinois
1 review
0 helpful votes
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Exceptional Customer Service
May 12, 2023

The customer service team swiftly addressed the ticketing issue I had in a way that benefitted me as a show of good faith. Outstanding commitment to keeping customers happy. I'll shop through you again because of this!

Date of experience: May 12, 2023
Nevada
2 reviews
0 helpful votes
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Experience was great, but service fees are ridiculously high!

Date of experience: May 12, 2023
Virginia
2 reviews
0 helpful votes
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Awful
June 11, 2023
Updated review

I don't like that it doesn't give you a seat number. And when the email come a through with the tickets, the link doesn't work! So I've wasted $95+$8 for the insurance. No one responds back to the email you send notifying them of this issue! I've been waiting on a response for five days now.

Date of experience: May 12, 2023

I don't like that it doesn't give you a seat number
June 8, 2023
Previous review

I don't like that it doesn't give you a seat number.

Date of experience: May 9, 2023
Florida
1 review
0 helpful votes
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Seating plan is incomplete and tickets do not reflect the seat numbers

Date of experience: May 12, 2023
Georgia
1 review
0 helpful votes
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Review
May 12, 2023

Excellent experience, fast and too easy to get my tickets

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Not good
June 11, 2023

Doesn't let me save it looks just like a screen shot and not real

Date of experience: May 12, 2023
Washington
1 review
0 helpful votes
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Seating chart unlabeled
June 11, 2023

The stadium seating chart did not match the ticket selections. The confirmation process is also screwed up in that you can't be on the ticketmaster page and look at the email confirmation code and then go back in to enter the code for password reset. Not an effective way to confirm and should be a text to the number for that account so it actually works correctly.

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
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Claro que si
May 12, 2023

Estubo todo interesante e interesante Gracias por todo

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
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I do not know how to resolve this issue so I am very upset

Date of experience: May 12, 2023
Georgia
1 review
0 helpful votes
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Easy & fast
May 12, 2023

Easy and fast way to understand when picking tickets for a event.

Date of experience: May 11, 2023
Michigan
1 review
0 helpful votes
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Great
May 12, 2023

Easy, fast and great website. I will continue to use your services.

Date of experience: May 11, 2023
Indiana
1 review
0 helpful votes
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So far, so good!.
May 12, 2023

Haven't received my 100% guaranteed tickets yet… jury is out!

Date of experience: May 11, 2023
Nebraska
1 review
0 helpful votes
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Scam
June 11, 2023

The tickets I purchased from this website did not work at the concert I went to. I will be pursuing reimbursement through my credit card company. This website is a scam.

Date of experience: May 11, 2023
New York
1 review
0 helpful votes
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Buffalo Bills Tickets
May 12, 2023

My experience was good purchasing tickets, however I wanted 3 tickets and there was no option to choose 3. It was 1,2,4 or 6. Wish I could of purchased 3

Date of experience: May 11, 2023
Canada
1 review
0 helpful votes
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Incorrect pricing
June 11, 2023

List price appeared on the site isnt the amount actually paid. Too late to cancel upon realizing the fact as tickets are not refundable. Very disappointed. Ticket was listed for $244 and were actually charged $335!

Date of experience: May 11, 2023
Minnesota
1 review
0 helpful votes
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Actually getting tickets tricky
June 11, 2023

I bought the tickets months in advance, and the website hasn't shown the tickets on the website. It's just a little nerve wracking getting told my tickets might not show up until the day before the show.

Date of experience: May 11, 2023
Texas
1 review
0 helpful votes
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Swan Lake purchase
May 11, 2023

Little surprised at the service charge. $100 plus insurance plus plus plus - turned an initial quote of $380 (2@ $175 into ~ $550. If that is what it costs why not say $255 x 2 plus tax. At least I could have chosen a less expensive seat. I think Houst Ballet might should consider a less expensive ticketing service.

Date of experience: May 11, 2023
Utah
1 review
0 helpful votes
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Hard to find Foo Tickets!
May 11, 2023

It was a fast purchase and I now have tickets in my phone!

Date of experience: May 11, 2023
Missouri
1 review
0 helpful votes
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WORST CONCERT EXPERIENCE
June 10, 2023

6:00PM DOORS OPENED
7:15PM HAD TO WAIT 1HR 15 MIN TO SIT (SUPPOSEDLY WORKING TECH ISSUES)
9:00PM JAY (BAND MEMBER ADDRESSES THE AUDIENCE) STILL NO ACT, NO APOLOGY ONLY TO SAY BABYFACE WILL NOT BE PERFORMING; AND MISS BAKER WILL BE TO THE STAGE SHORTLY
9:20PM ANITA BAKER BRAVES THE STAGE TO BAD AUDIO, NO VIDEO AND SPENT MOST OF THE FIRST HOUR POINTING OUT THE ISSUES ON THE STAGE WITH THE SOUND TEAM

Date of experience: May 11, 2023
Georgia
1 review
0 helpful votes
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Black Rodeo
May 11, 2023

Good. Website was easy to navigate. Felt somewhat safe.

Date of experience: May 11, 2023