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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,364 reviews

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Georgia
1 review
0 helpful votes
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Needed one more ticket
May 18, 2023

Overall, the experience was fine. Search is easy and plenty of tickets to chose from. Overall, the re-sell prices were not too high however the "service fees" which added over 30% to the ticket price were excessive. I understand you need to make a profit but a 30% uptick is not reasonable.

Date of experience: May 18, 2023
Florida
1 review
0 helpful votes
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Don't recommend
June 17, 2023

You charge me the double of the cost for the tickets. I didn't have the option to select and see the space available within the seat map.

Date of experience: May 18, 2023
Illinois
1 review
0 helpful votes
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Your fees are ridiculous
June 17, 2023

Your fees are ridiculous ridiculous ridiculous ridiculous

Date of experience: May 17, 2023
District of Columbia
1 review
0 helpful votes
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Tickets
May 18, 2023

I had a pleasant experience ordering the tickets but still have not received an email or text to get the virtual tickets.

Date of experience: May 17, 2023
Michigan
1 review
0 helpful votes
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For something that is all computerized, I think that almost $25 per ticket handling fee is a little on the greedy side.

Date of experience: May 17, 2023
Pennsylvania
1 review
0 helpful votes
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Easy to order.
May 18, 2023

All great! Hoping for the best, we haven't done this in a long while.

Date of experience: May 17, 2023
Mexico
1 review
0 helpful votes
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Pleasant experience!
May 17, 2023

It was a pleasant experience and I would make another purchase, I feel safe with your support, thank you.

Date of experience: May 17, 2023
North Carolina
2 reviews
0 helpful votes
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So far so good!
May 17, 2023
Updated review

So far so good! Everything has gone really well and I got a good price.

Date of experience: May 17, 2023

So far so good!
May 17, 2023
Previous review

So far so good!

Date of experience: May 17, 2023
Oklahoma
1 review
0 helpful votes
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El fantasma tickets
June 16, 2023

I was sold tickets for this concert when it was already canceled and I didn't know but tickets on concert should be more responsible on this matters

Date of experience: May 17, 2023
California
1 review
0 helpful votes
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$#*!ty
June 16, 2023

Shirt. I purchased tickets to the aces game and then charged me and canceled my order. I can not speak to anyine to help me either

Date of experience: May 17, 2023
Texas
1 review
0 helpful votes
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Great Service
May 17, 2023

Quick, highly efficient service. Wish all vendors worked like this

Date of experience: May 17, 2023
Illinois
1 review
0 helpful votes
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Terrible
June 16, 2023

I immediately received an email that my purchase was canceled right after I received my confirmation email.

Date of experience: May 17, 2023
Illinois
1 review
0 helpful votes
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I bought some tickets to the Chicago Sox game and they sent me some tickets from a previous game. I had to buy again

Date of experience: May 17, 2023
Canada
1 review
0 helpful votes
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Got the tickets I wanted
May 17, 2023

Those extra fees always get me and completely change the actual end price.

Date of experience: May 17, 2023
New York
1 review
0 helpful votes
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First Timers
May 17, 2023

First time buying tickets online - not from the big sellers. Expected the worst - bought insurance (good idea?) it was our very best evening in years - perfect venue - tickets accepted easily, concert BEST.

Date of experience: May 17, 2023
Indiana
2 reviews
0 helpful votes
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Error
May 17, 2023

Happy can't wait but i over paid and signed up for insurance that I won't need

Date of experience: May 17, 2023
Maine
1 review
0 helpful votes
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Excellent secondary option
May 17, 2023

Always worried about secondary market but if you need something last minute or sold out that you weren't able or forgot to get, TOS runs very quick & smoothly

Date of experience: May 17, 2023
New York
1 review
0 helpful votes
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Problem at Theater with QR Code
June 16, 2023
Updated review

When we went to check in, they could not read the QR Code that was sent. Then had to go to box office and said tickets were not in my name. After much negotiation, they finally printed two tickets for us but said if anyone else shows up, we would have to leave. Travelled all the way from CT to NYC for this event and was almost sent home!

Date of experience: May 17, 2023

Ok pretty easy to use
May 13, 2023
Previous review

Ok pretty easy to use

Date of experience: May 13, 2023
Nevada
1 review
0 helpful votes
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Expensive fees
June 16, 2023

Very disappointed with the ridiculously expensive fees per ticket

Date of experience: May 16, 2023
Canada
1 review
0 helpful votes
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Paid too much
June 15, 2023

I paid really too much for a show of Christine and The Queens. Really unhappy! I lost 50$ CAN

Date of experience: May 16, 2023