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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,256 reviews

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Canada
1 review
0 helpful votes
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$#*! sale
June 13, 2024

Very bad dont have my ticket yet cant be refund poor service its the last time

Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
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I felt the prices of the seats were very expensive, according to the view that we received. The rodeo personnel ended up by moving us to better seats that were not taken, but that was not a reflection of tickets on sale, but of the venue. It turned out to be a good thing.

Date of experience: June 2, 2024
Nevada
1 review
0 helpful votes
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No specific time
June 13, 2024

I cant rate my experience because i dont have any info on if I actually bought tickets, moneys been taken out of my account but as far as if im actually goin to the venue i dont know. So i have to wait until a couple days before the show, thats the dumbest thing ever. I cant even plan a hotel

Date of experience: June 2, 2024
Illinois
1 review
0 helpful votes
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Seniors and/or Veterans
June 13, 2024

I could not get an answer as to why there were no special pricing for seniors and or Veterans.

Everyone always thanking veterans for their service. It's only lip service because the money is more important than the actual little it would take to give a veteran a break.

Date of experience: June 2, 2024
Texas
2 reviews
1 helpful vote
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Horrible
June 12, 2024

Purchased months ago in which The company took my money, but never delivered the tickets. I've called many times and have never received anything but false promises. Therefore, now you can take it up with my credit card company.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Cost of Tickets
June 12, 2024

Was able to get a much sought after pair of great tickets/seats at Massey Hall in Toronto to see a very popular and talented guitarist. Only complaint was the face value of each ticket was $75 USD x two tickets = $150 USD but the total cost to me was $585 CAD or about $420 USD which included a $37 surcharge for insurance (presumably to ensure I didn't have to pay anything if the ticket deal did not go through). If cost is not a big deal to you, then I would highly recommend the TicketOnSale proposition!

Date of experience: June 2, 2024
Washington
1 review
0 helpful votes
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Never received tickets
June 12, 2024

Made purchase. Did not receive tickets. Won't use this service again. Customer service was of
No help, as they said it's normal to not receive tickets after
You purchase them

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Review
June 12, 2024

It was very easy to understand! I would use this website again.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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There was no indication that the tickets were in US dollars. And the final cost was $300 Canadian dollars way over priced

Date of experience: June 2, 2024
Massachusetts
1 review
0 helpful votes
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Not a man of their words
June 12, 2024

I was told I would receive my order the day before the event. That did not happen. I didn't receive the tickets until the day of, less then 4 hours before the event started. I do not recommend this site nor will I buy from them again.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Phil Wickham tickets
June 12, 2024

I paid for five tickets which were extremely expensive and I am being told I won't receive the tickets until a day or two before the concert. This does not make sense to me and makes me feel quite anxious. Usually when you pay for something, you get something in return, not just someone's word that you will eventually get your tickets in five to six months.

Date of experience: June 2, 2024
Wisconsin
1 review
0 helpful votes
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Poor pricing
June 12, 2024

TicketsOnSale was three times as expensive as TicketMaster even though you get the same tickets. It's a scam and their no refund policy made for a poor and frustrating experience.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Never got my tickets
June 12, 2024

Never received my tickets. Was on a chat for more than an hour and I still haven't received my tickets.

Date of experience: June 2, 2024
Minnesota
1 review
0 helpful votes
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I haven't received my tickets.
June 12, 2024

I can't review this site fully, because I still haven't received my tickets after purchasing them in the beginning of April, and it's now June…I'm giving a 1 star review because I have contacted customer service twice, and have still not heard anything back.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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I purchased a Blue Jays ticket with tickets on sale and the rink with the barcode they sent me didn't work at the gate at all. Their customer service put me on hold more than 20 mins to figure that out, but I had to give up the ticket as the game was already starting, so I ended up purchasing $70 ticket at the stadium booths to get in. They of course never called me back or do anything. Very disappointed… wasted $50…

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Will I get my tickets?
June 12, 2024

I am being asked for a review without even having received my tickets for my event which is in 2 days. I have had to email multiple times to find out the status and when the delivery date passed they changed the delivery date saying it was a vending issue and if I didn't receive my tickets to reach out TO THEM the day before my event. I will never use this service again. Not sure I will even be able to go to my event since I still don't have my tickets and running out of time to purchase tickets from a reputable ticket seller.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Such a Ripoff!
June 12, 2024

We thought you were a legitimate ticket vendor when we tried to buy tickets to a Christian Worship leader's performance. We had no idea that this is a scam, and that you jacked up the price 400% for tickets you don't even have yet! We managed to buy actual tickets later from the REAL vendor and you won't refund us.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Impatient
June 12, 2024

I just cant wait to have my tickets for heart on august 8 in montreal

Date of experience: June 2, 2024
Virginia
2 reviews
0 helpful votes
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User-friendly
June 12, 2024

But I feel baited and switched and gouged. I'm sure all the fees are outlined. Just not front and center. Way too expensive.

Date of experience: June 2, 2024
Virginia
1 review
0 helpful votes
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This company is a scam
June 9, 2024

SCAM- timed out and then ended up getting wrong tickets and would not cancel. Called immediately to try to speak to someone to cancel and got no one to pick up. After 30 minutes went to the chat and had the worst customer service experience and would not let me cancel. On top of that I still don't have access to my tickets. Disputed with bank and will be getting my money back as I STILL DONT HAVE THE WRONG TICKETS THEY WOULD NOT LET ME CANCEL.

Date of experience: May 30, 2024