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TicketsOnSale

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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63,802 reviews

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Canada
1 review
0 helpful votes
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Easy to navigate
June 14, 2024

It explained clearly how to receive my tickets.
I received my tickets quickly.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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I'm very disappointed as I paid 2x more ($80 per ticket) for the tickets than if I had bought them in the website ($36 per ticket). Never doing that again!

Date of experience: June 4, 2024
Kansas
1 review
0 helpful votes
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Fayetteville Regional
June 14, 2024

It was easy and reasonably priced compared to others.

Date of experience: June 4, 2024
Oregon
1 review
0 helpful votes
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Unfortunately when looking for tickets to an event, all but one of the top 10 searches are ticket scalping websites, such as TicketsOnSale. It's illegal to stand out in front of a venue selling tickets for more than face value, but because it's on the internet shady sites like this can freely operate. Tip: There's typically one site that is contracted to sell the tickets for a given event. Check the artists/performers website to see which company the tickets are being sold through and purchase directly from them. It should keep you from paying 2 to 10 times the face value of any given ticket.

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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The tickets I purchased, were never sent to my email address, I had to purchase more tickets once I got to the venue. The tickets were way over priced! Scam

Date of experience: June 4, 2024
Wyoming
1 review
0 helpful votes
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We were buying a parking pass. Your site said there was an error processing the transaction, so we tried again. The second attempt worked. We ended up getting billed twice. We immediately (less than five minutes of the transaction) called the company, who would only say "all sales are final!" That doesn't really work if it was YOUR error! Highly do NOT recommend doing business with this place!

Date of experience: June 4, 2024
Rhode Island
2 reviews
0 helpful votes
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Easy process
June 14, 2024

Hassle free
Delivered as promised promptly
Overall happy with the experience

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Have to buy 3 more tickets at the gate. No refund received for the tickets not working. Nothing more to say.

Date of experience: June 4, 2024
Colorado
1 review
0 helpful votes
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Fees, fees, fees
June 14, 2024

2 tickets for $102 each cost me a total of $277 with no breakdown or warning of the additional fees. That is crap!

Date of experience: June 4, 2024
Minnesota
1 review
0 helpful votes
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I ordered tickets for a St. Paul Saints game this coming June 9th. Little did I realize that after buying the four tickets THERE WAS ALSO A 38% "SERVICE CHARGE" AND "EMAIL DELIVERY CHARGE!" The four tickets were $132.00 and these rip off fees were $43.24 service charge and $6.95 Email delivery charge for a total of $50.19, or 38%! As of today, June 4th, I still have not been sent the tickets.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Excessive fees
June 14, 2024

Never do business with TicketsOnSale.

I made an error and they refused to cancel my sale 10 minutes later

Date of experience: June 4, 2024
Germany
1 review
0 helpful votes
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Overpriced
June 14, 2024

Advertised and charged as a premium spot and when we got to the lot everyone paid $28 to park and park anywhere. I was told to pick a spot and was directed to the top floor. I spent an additional $37 and got ripped off. This site is nothing but a rip off. Buyer be ware!

Date of experience: June 4, 2024
District of Columbia
1 review
0 helpful votes
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Over charged and over complicated
June 14, 2024

Lies - as everything goes through ticketmaster
400 hundred emails and no idea which one gives me the pdf for the tickets

Date of experience: June 4, 2024
Spain
1 review
0 helpful votes
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I would never use this site again, as I ended up paying twice as much for the ticket than if I had bought it straight from the venue. I filked out my credit card information thinking I was paying $49 and was ultimately charged $72.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Human
June 14, 2024

It was just bad the rep could not resolve my ticket issue kept placing me on hold in the end told me I had to contact Ticketmaster

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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BIEN EXPLIQUÉ
June 14, 2024

J'ai été surprise de constater que les billets étaient facturés en USD EN ONTARIO?

Date of experience: June 3, 2024
South Carolina
1 review
0 helpful votes
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Prices
June 14, 2024

The parking place was listed at around $80 dollars. When I checked out the price had gone to $141.

Date of experience: June 3, 2024
Hawaii
1 review
0 helpful votes
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Confusing
June 14, 2024

1. The email that I received is different than the site I booked so I thought it was spam or scam.
2. Paper tickets should be an option.

Date of experience: June 3, 2024
GB
1 review
0 helpful votes
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Not allowed to resell when bought for trip to Canada. Plans changed but could not resell as I didn't have a Canadian bank account.
This didn't appear to be a problem when purchasing!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Awful
June 14, 2024

Had to get a refund because the tickets they sent me weren't real. Absolute horrible customer service

Date of experience: June 3, 2024