On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Don't have my tickets yet but the process was easy. We will see how it goes
I'm being charged a hilariously high service fee. If you want your customers to be happy, don't scam them. Crazy.
It was very easy to navigate through and I received my tickets within an hour of purchase. I was quite happy.
After accidentally purchasing the wrong tickets, they would not let me cancel my order (even though I contacted customer support immediately).
Will not go through this site again. Could not talk to anyone either; on hold 2 hours and finally gave up.
Easy to use and secure site to order your tickets for any event you'd like to attend
Easy to use. Found the seats I was looking for.Timing was perfect.
Got cheated. Thought I was on Ticketmaster
Payed double for tickets while still available at box office
It was fine just didn't get a seat number. Would have liked to have gotten that so I feel my ticket is secure.
Great thanks!
Looking forward to this upcoming show
Will be my 1st time seeing Tyler Childers
Its a surprise birthday present for my gf
Can't wait!
It was nice and quick. Didn't have any problem's. Recommend this service
I still waiting for my tickets I not happy about this I hope you guys send it soon
Was easy to purchase the tickets and was faster than expected to get the tickets
It wouldn't take either debit card but took a credit card... weird. The process besides that was fine though.
Tickets were delivered quickly and emails were sent throughout the process. Would use again!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members