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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was fast and easy. The web site is easy to navigate and the prices are good.
I purchased tickets, got a confirmation email by then immediately got a discount code asking me to check out. So I asked the live chat people if I could use it and they said ya and to send a screenshot but then the chat closed. So I replied to the confirmation email but got a bounceback saying the inbox isn't monitored so I have up. At least I have my tickets I guess.
The tickets were quick to arrive and I was satisfied that everything was right
It was fine and can't wait to see show at the sphere in las vegas
I just taught we would have the tickets emailed by now even though it's not until April. 2025
It was quick and easy to purchase tickets. Will continue to purchase through website.
Need To purchase premium parking pass. No option to do so at time of purchase.
The experience was pretty easy. I was glad that there weren't many hoops to go through.
It was fine. That's all I have to say. Thank you very much!
Difficult but i can obtain m'y tickets m'y english is mot vert good but nothing personnel speak french.
~$250.00 in extra charges is too much, I will try to avoid using Tickets on Sale in the future, or just won't purchase any more tickets. Your industry is just out to screw everyone.
Will not respond to customer support emails. You buy from them your are on your own.
Service was fine and everything went well for now. I will contact if anything goes wrong.
I suppose it's easy enough to purchase tickets but having hard time downloading them - I miss regular tickets
Very Good! No complaints, but don't appreciate paying higher prices for three party ticket outlets.
I haven't actually received the tickets yet to it's difficult to give a rating.
I'm giving 1 star because I placed an order, money was taken out of my account. I'm forced to fill out a Survey half way through the process ( Not the end), or I can't move forward to get my eticket. Fee totals were not disclosed prior to purchase. Amount seems Excessive!
Since this is halfway through the process, I can't tell you how it ends. I won't be using this site again.
To answer the Question coming up on the survey: Did you contact TicketOnSale for any customer service issues? My answer is: Not yet. Key word, YET!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members