On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Hdkfkg for djc v fkd r fo. Fjsk. God d dos fjcovne dkxk. Sod gif f
All sorted out. Thanks
I received my tickets. Everything is good. Thank you
Great way to get tickets for a major event! No hassle and stress free! Thank you!
It was confusing at the end of ordering. It still had the timer going and it did not say that I bought the tickets. I almost bought them again!
I've received a lot of emails and finally got my tickets it worked like I expected it to. I paid and got tickets
Horrible customer service. Horrible customer service. Horrible customer service. Horrible customer service. Horrible customer service. Horrible customer service. Horrible customer service. Horrible customer service.
The added fees are ridiculous. I couldn't see my seat location when buying tickets. It only showed the section. I had to go to other sited to estimate where the section was.
And you make me fill in these fields when the email said you only wanted to verify if I got the confirmation e-mail.
Order tickets from this site and am concerned about being scammed, I haven't received my tickets yet though the site says I will received them by the date of the concert.
Can't really give a good review until I actually receive my tickets
Felt sandbagged by the per ticket service fee--wish that was on the page BEFORE you ordered. Felt anxious after reading some reviews of your company BUT we got our tickets with 2 weeks to spare. So far so good!
Still waiting for my tickets.my order number is *******. Do I just need to wait?
The 30% service charge is quite high, unsure what that extra fee is covering.
Pricey. Not sure I'd use and I needed assistance at the gate to get out.
En francais ca serait plus facile le site est simple mais seulement en anglais
But I ended up receiving my ticket quite promptly through a few emails but was happy overall.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members