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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It charged me way more than what it should have charged me and it didn't tell me anything until after I was charged and once I contacted support they pulled up the break down and the service fee was insane and delivery for an email is ridiculous
Some nuances with the web site. But good overall. Case sensitive email addresses?
Haven't received tickets yet so I'm not sure why I'm receiving this
I ordered two tickets for $71 apiece. The total charged came to $232. Way more than than advertised on the site. Very misleading. I would not recommend that anyone go this route to buy tickets unless they want to pay a lot more money.
Process was simple and easy other than they didn't tell me pricing with fees
Expensive fees! Holy cow after ticket purchase fees added another $350!
Could not figure out how to access second ticket to add to wallet. Just took a picture of code for entry.
The site is easy to navigate. I like the promptness of receiving confirmation and the follow up I received a week later ensuring I got the tickets. Of course, the ticket fees seem a bit high. Wish I could have gotten them directly from the venue.
I am old school and would like to order by phone. I ordered 3 tickets, didn't think it went through, ordered some more, and now I have 3 tickets that I need to sale.
Handling fees are too high. Handling fees are too high. Ridiculously high.
Got the tickets that I requested in a prompt manner, so it was fine
Fast am\nd reliable, but printing out tickets is already considered an issue
Complicated. Not all services working for me, needed to update and change a lot. However, first world problem. Overall ok.
Worst experience ever! No information, no communication and no tickets. Been waiting for two months now. Concert is tomorrow still have no tickets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members