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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered a parking spot in the Melody Lot by PPG Paints Arena at 11:00am, had my confirmation email before we got there at 1:00pm.
Quick and easy process - I would use this site again for tickets
Really easy to follow and understand! No problems whatsoever
Would be good to see seat numbers for tickets to be more confident of location in venue.
No refund policy extremely frustrating when obstructed ticket information was not evident prior to purchase
I was unable to download tickets to Apple Wallet...not sure if that was something on my end or your service doesn't have that feature. Thanks
Great service and prompt. Very communicative. It made the experience easy and worry free
Need more transparency on the true actual cost of the tickets. It is alarming that you can advertise one cost and then charge my credit card significantly more than the advertised price.
………: very good…………………………………………………………………………………………………
Your service helped me facilitate a late minute gift idea seamlessly.
Thank you and happy holidays.
I am not real happy that the price is almost $100 more than the advertised price. Also it is not confirmed that my wife and I will be setting together.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members