On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
THE PARKING LOT WAS 3 KILOMETRES AWAY FROM THE STADIUM I HAD TO PAY 2 DIFFERENT UBERS TO GET TO THE STADIUM, ONE WAS 25 DLS AND THE OTHER ONE 45 DLS, THE PARKING LOT WAS SO SO SO FAR AWAY THAT IT WAS IMPOSSIBLE TO GET THERE ON FOOT ON TIME FOR THE GAME, I TOTAL I SPEND 135 DLS FOR A PARKING LOT, AND 2 BLOCKS AWAY FROM THE STADIUM WERE PARKINGS LOT FOR A 45 DLS DEAL ALL DAY LONG, I FELT SCAM BY YOU THATS THE TRUTH
Easy to order smooth transaction will buy again if something else good comes
This is my fault, but want to warn others. This site comes up as an ad on Google and I ordered tickets from them, not realizing they were 50% more. I cannot cancel my order even though my tickets are actually still not with me. They also will not be transferred to me until the day before the show, so I also cannot sell them.
Don't buy from here guys!
First time using this site for theater tx.
Was easy to use and great prices. Only complaint is the map only shows you the row and not the seats.
Good experience and user friendly. Five stars
I would highly recommend this site for your purchase.
Enjoyable
There are too many hidden fees added to the total that do not appear until check-out
Good…………………………………………………………………………………………………………………………
Found available tickets and purchased. Tickets were emailed shortly after.
Not good. I paid you 3 times the original price. My bad,—//Never again. Enjoy this one on me. Crooks!
Hidden fees were outrageous. The fees were 1/3 the price. Basically two tickets cost the price of three.
Lack of communication, still have not received my tickets, wish there was an order status of some sorts.
Very complicated just to get a couple of tickets for a show! Why does it have to be this way?
Way to many steps. Need to simplify and speed. Even the review takes to long. 50 characters ****
No problemjdjdjdjdjdjdhdhdhdhdhdhdhdhdbdbdbdbdbdbdbdbdbdb
The process was smooth, but the added fees are absurd. Expensive lesson learned tho.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members