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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The process hasn't been bad but I'm still waiting for my tickets so hoping they come in when they're supposed to
I was not told the extra fees would be 80.00. I knew they had extra fees...but 80.00. Very sneaky to get money from people after they pay.
The experience was fine except the parameters to describe my experience.
To many pop ups after the purchase
Not the best experience with a seller, but staff was pleasant and worked hard to resolve my issue.
Stop emailing me, and don't tell me how many characters to include in my review. If I could give you zero stars I would.
There were too many ads trying to just close out the transaction. It seems to me that you make plenty of money with the prices that you charge for a rectangular piece of pavement to have to so much advertising that it is that annoying!
Received confirmation of tickets bought and didn't have to wait long.
I am very satisfied with the service.
First time so I still want to wait the whole process out, no complaints as of now
Process was very quick, very good experience. I would recommend
I got my tickets the next day. I wasn't expecting them so fast. Thank you so much! I'm very excited for the upcoming event!
Did not realize I was having someone else buy my tickets and charge me the high fees.
Yet again the simple act of purchasing the ticket on line has become the rip off. The processing fee for such action is a horrendous invention that results for an almost a half of the tickets' price added to the purchase. Something that suppose to eliminate the surcharge became like a must tipping.
Super easy other than i was charged over 150 in service fees. Wont ever order again.
Very easy to use. Finding seats and paying were simple. Five more characters to enter comment
Needed to change our shipping address immediately after placing order and got a response right away that wasn't automated but an actual person had problem was fixed and tickets were confirmed. Very happy with our experience and would do business with this company again.
Better price than another site. Polite and reassuring live staff on the phone to guide me through the process.
Quick simple and really like highlighting the Parking Area
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members