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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nothing to it, choose your tickets purchase it and you'll be in contact via email with your tickets
Selecting the seats was fine. I was surprised by the fees that came up when I was checking out. Also, it feels strange to have the order confirmed but the delivery of the tickets is delayed (it's been a couple weeks and I still don't have them delivered, I have about a week until the event).
To many offers, and it was there enough for me to see but also somewhat hidden that you were a reseller and that the ticket prices were much higher than normal price. Tickets also not delivered yet. Only conformation email.
I purchased tickets on Dec 21 and have not yet received them yet
Really high fees. Still not sure if I have my ticket. The emails they send following the purchase are very confusing
I love this site so far it was quick and easy and affordable. I just wish you receive the tickets right after you purchase them.
I'm not sure how to describe this experience. It seemed to work out. I trust I will receive my tickets in time to go to the concert. I've never ordered from Ticketsonsale, so hopefully it will be a good experience.
It was a quick transaction but was in US dollars and was posted for one amount and I was charged a different amount.
Didn't clearly disclose all the fees! Fee's were about 50% of ticket cost! Still don't have the tickets. Not happy with this experience.
Nothing is perfect; I have no official ticket. The experience seemed a bit complicated. Shall I just bring the print out to the performance? I didn't see any phone number to call. Did I miss something?
Think it is unnecessary to charge fee to transfer tickets when it electronic.
No issues with ticket procurement. I am not really interested in doing reviews.
It seemed fairly simple. I was able to download get my tickets within a couple days of purchase and download into my wallet.
It seemed fairly simple. I was able to download get my tickets within a couple days of purchase.
My own fault. I thought I was on the theater website when purchasing the tickets. Bought the tickets then printed them to give to my mother for Christmas & my heart sunk when I saw the original price! Ticket sale charged over double the price it should have been. I checked the actual theater site to see if I could still buy tickets & it wasn't sold out. Again, my own fault. My advice, don't go through this site unless the show you want is sold out!
Bought the tickets and got them sent to my email within minutes.
Quick to buy, easy to navigate
Easy to view map of stadium which was helpful
Easy to use and fast to purchase tix snd select seats. The UI was easy to use on my computer - not on my iphone. It was fast and efficient tho.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members