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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good experience with my ticket purchase - only downside was I could not put the tickets in my apple wallet
My experience purchasing tickets on the TicketsOnSale website was good - easy to use and responsive.
Zero issues purchasing the tickets I needed. Will definitely be using them again!
I was not aware before proceeding to pay that I would not be able to select specific seating, only general row or seating area. The processing fees were also more expensive than if I had purchased directly from the hosting venue.
Tickets were $64 each x 2 but with fees the total was $239. Over $100 in fees paid.
I have received confirmation but have not received my tickets.
I was shocked at how much these tickets were when the bill came through. I do not know why I was directed to you when I went on ticket master. I hoped to pay only $68 per ticket, and I have been stung $600.
Terrible fees make it more expensive than Stubhub. I thouhgt this was the official ticket site for the venue not a reseller. Would not buy here again.
Will not use again, purchased tickets quoted at approximately $150 per person and total at check out for 2 was $460!
The process of buying and obtaining my tickets was simple and efficient. Would definitely use again!
I really like the way it worked. It was good and fast. I will recommend to others its use. The confirmation esa also quick.
Easy just like every other ticket buying website. No other comment
Would like tickets sent to me by mail I do not have a smart phone
I thought I was on ticket master or seat geeks web site I did catch the redirect until my confirmation email came.
I am hoping my experience is good and maybe I will use this again. A bit nervous because of all the negative reviews.
I will wait and see if/when I get my tickets and write an update to this review.
Good And I signed up to look out for future Events. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members