On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Perfect experience all around. Very professional!
Highly recommend the service they provide.
After paying $86 for parking for two vehicles, the garage was full and we were turned away.
Shocked at the service fee. Not transparent on the website.
5 stars easy to purchase on this site and so looking forward for my up coming trip in May
Great experience. This was a great experience truly a great experience
Hidden fees are ridiculous. Listed at 55 and cost was 82. Disappointed
Still haven't received my tickets. Please send ASAP so I know my purchase went through.
Ok for now, would have been nice to get more details up front on seat location. Edit: once we arrived and were seated it was apparent the site and seller did not warn us it was an obstructed view… giant pillar in the middle of the view.
I received multiple emails when purchasing the tickets which was confusing. After I found the correct email the rest was easy.
I cannot put the e-tickets in my iPhone wallet. My tickets are in an email only. Will that work? The Service Rep explained to me why the tickets will work. (They have been activated. All venues have WiFi).Apparently I will find out at the venue when they either let me in or don't let me in. I was not left with the confidence I need for $500 worth of tickets.
I discovered that my credit card was billed 272.31 for a purchase that was confirmed at 183.84.
I live in Canada, the venue is in Canada and there was no indication that the charge was in US dollars indicated anywhere on the website. Tickets grossly overpriced. Buyer beware. Was unable to contact customer service by email.
Available seats easy to identify. I would like to have seen the total price earlier in the ofder process.
It was a good experience. So far so good. Thanks for everything. Surveys are fun.
Buying the tickets was fine. But why do I keep getting confirmation emails asking me to fill out this survey?!?! Do I have to keep responding? The show is 3 months away, am I going to have to click the confirmation multiple times a week until then?! Fix your automation.
So far a good experience. Received my confirmation email. Just waiting for the tickets.
Fast easy and smooth experience! Highly recommend! Will use again for sure
The total cost were deceptively not shown prior to check out. Will attempt to never use TICKETSONSALE again
Do not appreciate how it says 1-4 tickets are $45 each but then 1-8 tickets are $86 so that does not make sense.
Why don't i have tickets now? You're making me wait until the day of the show? That's bad. Your site communication is terrible.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members