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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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¿Cómo puedo recibir los boletos que compré? He tratado de ingresar a la página y ver. Los boletos pero no he podido
Great experience ordering our tickets for the rodeo. Can't wait to get our tickets and go Saturday
Explain that I made the purchase accidentally and they would not help me
Tickets easy to purchase but the service charges outrageous. Will not use this service again
No transparency on service charges. 100% service charge not apparent until after I purchased. No ability to cancel.
Too many confusing emails. Just send me a confirmation and my tickets.
I tried to cancel while the order was processing, and you would not allow me to. You are a very difficult and unwilling company to work with.
I dobt like that I still haven't received my ticket, you took the money immediately and I am still waiting
I wish I realized that I was in a resale site instead of the venue's legit site
The tickets were easy to purchase and get! Good customer service so far! Looking forward to the concert
Waiting for the ticket, and if getting it is as easy as buying it, I'll be so happy.
It is okay for me. I am looking forward to attending the interesting event.
Quick and simple! I was able to get the tickets with no hassle and thru transferred easily to ticketmaster!
It was easy and very informative. I am going to use this next time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members