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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Have not received my tickets yet. Waiting for them. Have not received my tickets yet.
Can't figure out how to pick specific seats as it just gave me Row A-F we have friends who purchased A40-41 and wanted to sit with them.
No issues and I'm excited to get the tickets see more so I have more to say
It was a great experience i have been wanting to go back to a hockey game
The tickets were added to my Ticketmaster account but the details on when I would receive the actual tickets is still not clear. Right now it just says on the app that the ticket version with the actual scan code will be made available before the show. It would be great if this was made more clear. Also the show is in Canada so I am not sure why I had to purchase this in USD.
Be aware! If for any reason you have to cancel or exchange your tickets, this company will not allow you to do so! I will not be purchasing tickets from this again.
Redundant, inefficient, frustrating - redundant, inefficient, frustrating - redundant, inefficient, frustrating -
We had a great time and purchasing the tickets were an easy process.
I wondered why I didn't get seat assignments.
The lady on the phone explained why but I am still uneasy. I paid a lot of money for two seats
And right now I don't know if they exist.
Very easy and quick response. I would definitely use again and recommend in the future.
Very good experience. I look forward to enjoying the concert.
It was not difficult to place order. And it wasn't difficult to have my purchases transferred to another family member. They helped me do that too!
So easy to do and makes the concert experience so easy to check in.
I have not received my tickets yet. I am going to reach out to customer service.
Good! Good good good good good meow good meow meow meow meow meow
We were buying $80 tickets, confirmed it was $80, checked at checkout that they were that price, told family it was that price. Went to checkout and checked the total price after entering in all the information. Announced the total price reviewed everything. Clicked purchase and got an email that we were charged almost $1000 for 6 $80 tickets? No im being told that the tickets are now $120 a piece and a $230 service charge was added. They refuse to refund us and return the tickets even though they ripped us off by charging us way more than the original price! I definitely would not have bought $120 tickets when i can go to ticketmaster and buy them way cheaper! So do not use this site!
Smooth and straight forward I was very happy with my experience
Placed my order before I could see the total. Had no idea how much I was spending until it was spent so, an extra confirmation button would be nice.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members