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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was ablr to get confirmation that my tickets are confirmed. However, it was not clear how I'm supposed to receive them
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Ordered two different game tickets on the 12th and received one games tickets the same day. I currently have not received the second games tickets to put in my apple wallet.
So far so good - not always feeling safe when done using technology. Will be glad when I actually have tickets.
Purchased tickets for an event same day and was helped in an incredible time frame to get me an dmy kids to the event, at decent prices.
Agent was unable to answer my question after a long time on hold agent had no answer
Hard to give feedback when I'm still waiting for my ticket to be sent to me
I chose tickets that were $50 each and my final cost was $140! Ridiculous!
It was easy to use the website and to navigate through it prices were comparable will use the site again.
I haven't received the tickets yet, but the confirmation email came quickly.
Purchased tickets and within a few minutes, I had them ready to go.
Easy for sure, just a little concerned about not having the tickets yet
I'm not able to open the link to get my tickets. I called the box office and I have to go directly to get my tickets instead of just being able to open a link. I won't use this service again
The site was easy to use in general including purchase options. However after buying the tockets it looked like there was an option to purchase lodging in the area and the way the site presented it, it called into question whether the ticket purchase had gone through or whether sonething still had to be completed for a follow-on offer. That was a little confusing. However the confirmation email was in my inbox by that time so it didn't appear to be an issue.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members