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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I paid you but don't have my ticket. You are telling me I won't get my ticket until 2 days before the event YIKES! I feel I have to monitor this closely and have no trust that I really have a ticket.
So far everything is ok. I never bought tickets from here before. I will put another review after I receive the tickets.
Fine- Got what was needed! No problems and easy to use. I do wish the view of the stage from our seats was shown.
I didn't realize I wouldn't get them until right before the concert and they are electronic instead of papet
Exorbitant handling fees. Almost half again the price of the ticket.
Easy purchase. Picked out my seats and purchased tickets. No issues
It was good, no issues so far but still waiting on the tickets to transfer (they said it could take a few days so that's expected)
I am a bit confused on receiving ticket the ordering experience was very easy!
Purchasing the tickets was an easy transaction but I was shocked to see a service fee, per ticket, was more than half the ticket price. Plus tax and a service fee!
Easy online purchasing and helpful customer service. Have contacted them a few times by phone and have had good experiences from an actual person. It's nice to speak to someone for help and not a machine.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members