TicketsOnSaleReviews 44,405

I purchased two concert tickets and assumed there would be taxes & fees. The amount of extra charges was not divulged until after the sale was final. It was $100 over the actual ticket price, and no breakdown was ever provided of what the extra amount consisted of. I emailed immediately requesting an explanation & got no response. I accepted the tickets, but was disappointed with what seemed to be deceptive price-gouging.

Sat at the ready on the Ticketmaster app, waiting for the countdown timer to hit 0 so I could buy my NIN tickets. As soon as it reached 0, it just sat there and wouldn't move me along. I left and tried again, and again it sat there not loading. I tried the website, and the site wouldn't load me passed the main screen. My wife tried the website on her phone and made it through. We picked tickets out, put in our card info, and proceeded go checkout. Instead, the site reloaded and erased all the info we typed in. Suddenly the tickets are even more expensive. We go through the process again, and it happens again. Now the tickets are even MORE expensive. We had to keep this cycle up until it finally worked and gave us our tickets.

Not happy with the experience of your app AND your site, not happy that I was screwed over even though I'd been waiting in queue for a while beforehand, and I'm not happy I spent nearly $700 (with outrageous extra fees) to get balcony tickets.

This is a 3rd party scam company. You may or may not receive your tickets and you won't know until the day before the event. Impossible to cancel and get a refund. Impossible to speak with someone in the U.S. or someone that can help resolve an issue.

It was easy and fast. There was an issue with my ticket but the issue was resolved right away and the operator on the phone was so nice.

I deleted emails and accidentally deleted my confirmation email. I couldn't figure out how to find the tickets and because the tickets were purchased a few weeks ago but didn't appear in my inbox until two days before the show we had already re-purchased more tickets, because I had people coming from out of town for the show. All the sudden I had too many tickets. My fault., but would not have happened if I could have seen an access to my tickets in my AXS account sooner. I couldn't remember where I had purchased the tickets from therefore could not contact or here's a novel idea how about someone answer a phone instead of automated crap that didn't address my questions.

Spent 200$ on 2 tickets that they refuse to send until the day of the concert, which i now fully expect not to attend cause im pretty sure they just stole my money. Once i contacted them they tried to tell me i can sell my tickets online before the show, which i would do IF I HAD MY TICKETS.