Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketSales.com

TicketSales.com

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.

TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.

Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.

TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: [email protected]
- Live chat: https://www.ticketsales.com/content/contact.html


+69
See all photos
How would you rate TicketSales.com?
grey stargrey stargrey stargrey stargrey star

TicketSales.com Reviews Summary

The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

Instant Feedback

17,429 reviews

We monitor reviews for authenticity

Bob R.
1 review
0 helpful votes
Follow Bob R.
Unfollow Bob R.
Share Review
Report Review

Good
January 31, 2019

Good

Date of experience: January 31, 2019
Mike B.
24 reviews
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

My choice of delivery was only e-mail, not even a choice of USPS. I purchased the tickets over 30 days in advance of the event. Surely even the USPS could get me the tickets in that amount of time! Then you had the nerve to charge me for each ticket. $15 to send 1 e-mail. REALLY?

Date of experience: January 30, 2019
Paula Q.
5 reviews
0 helpful votes
Follow Paula Q.
Unfollow Paula Q.
Share Review
Report Review

Went smoothly
January 30, 2019

Went smoothly

Date of experience: January 30, 2019
Herman B.
1 review
0 helpful votes
Follow Herman B.
Unfollow Herman B.
Share Review
Report Review

Fine, except for getting a view of the 318 area to see the seating arrangements.

Date of experience: January 27, 2019
maria g.
1 review
0 helpful votes
Follow maria g.
Unfollow maria g.
Share Review
Report Review

No, i have no experience
January 27, 2019

No, i have no experience

Date of experience: January 27, 2019
Erich j.
1 review
0 helpful votes
Follow Erich j.
Unfollow Erich j.
Share Review
Report Review

None
January 26, 2019

None

Date of experience: January 26, 2019
KEVIN S.
1 review
0 helpful votes
Follow KEVIN S.
Unfollow KEVIN S.
Share Review
Report Review

I have not used the service
January 25, 2019

I have not used the service. I misunderstood what I needed to bring to provider. Thank you for your instruction

Date of experience: January 25, 2019
David D.
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

Went smoothly
January 25, 2019

Went smoothly

Date of experience: January 24, 2019
Brady N.
1 review
0 helpful votes
Follow Brady N.
Unfollow Brady N.
Share Review
Report Review

TRAVIS BOUTA BE LITTTTTT
January 23, 2019

TRAVIS BOUTA BE LITTTTTT

Date of experience: January 23, 2019
Trudy G.
2 reviews
0 helpful votes
Follow Trudy G.
Unfollow Trudy G.
Share Review
Report Review

Can't be explained in a few words, but would not purchase tickets ever again

Date of experience: January 23, 2019
Janice S.
1 review
0 helpful votes
Follow Janice S.
Unfollow Janice S.
Share Review
Report Review

I Feel completely ripped off I though it was a Canadian site and when I got my credit card bill was shocked by the us$s and the astronomical service fee. I will avoid you at all costs.

Date of experience: January 23, 2019
Karen B.
1 review
0 helpful votes
Follow Karen B.
Unfollow Karen B.
Share Review
Report Review

You guys had the best seats available at a good price! I did call and talk to a woman who was kind enough to explain e-phone tickets. I actually bought 3 seats and a few rows back and saved 165.00! Now we will have more room! I wish seat locations were available, We like isle seats and it is hard to purchase $$$ tickets without knowing what the seats are. Being stuck on the far end stinks having to walk buy all the people and your view may be restricted. Hope not in this case! Merry Christmas and Happy New Year!

From a very happy concert couple

Date of experience: January 22, 2019
kevin X.
3 reviews
0 helpful votes
Follow kevin X.
Unfollow kevin X.
Share Review
Report Review

None
January 22, 2019

None

Date of experience: January 22, 2019
Nancy C.
1 review
0 helpful votes
Follow Nancy C.
Unfollow Nancy C.
Share Review
Report Review

I've always had a good, no issues experience with this site.

Date of experience: January 22, 2019
Brenda M.
20 reviews
0 helpful votes
Follow Brenda M.
Unfollow Brenda M.
Share Review
Report Review

I thought I was going to get a 10% discount...
January 22, 2019

I thought I was going to get a 10% discount...

Date of experience: January 22, 2019
Disappointed i.
2 reviews
0 helpful votes
Follow Disappointed i.
Unfollow Disappointed i.
Share Review
Report Review

It was very unclear where the seats were actually located. There was just a general area and for $107 each, it would be nice to know exactly where the seats were. Now that we received our tickets, it is sad to say that TicketSales.com overcharges for their ticket sales. The tickets for the show we want to see have a face value of $48.00 each. TicketSales.com charged us $107.00 for each ticket, $59.00 each over the individual ticket price. With all their other charges, our total cost was over $283.00. Also, because TicketSales.com does not specify seats selection at the time of purchase, we had no idea where we would be sitting. Our tickets indicate that we will be sitting at the back of the balcony, one row from the back wall and in the furthest corner from the stage. We are very disappointed with the service and products we received from TicketSales.com.

Date of experience: January 21, 2019
Amy U.
1 review
0 helpful votes
Follow Amy U.
Unfollow Amy U.
Share Review
Report Review

Very quick and easy!
January 21, 2019

Very quick and easy! Not confusing at all! Would use it again.

Date of experience: January 21, 2019
Jacob X.
9 reviews
0 helpful votes
Follow Jacob X.
Unfollow Jacob X.
Share Review
Report Review

I had a great experience
January 20, 2019

I had a great experience

Date of experience: January 20, 2019
Jodie H.
1 review
0 helpful votes
Follow Jodie H.
Unfollow Jodie H.
Share Review
Report Review

Good, except too many expensive fees!
January 19, 2019

Good, except too many expensive fees!

Date of experience: January 19, 2019
JAMES M.
1 review
0 helpful votes
Follow JAMES M.
Unfollow JAMES M.
Share Review
Report Review

So far so good
January 19, 2019

So far so good

Date of experience: January 19, 2019