On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: [email protected]
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very easy and quick
Was great n fast
Your service charge is outrageous and $6.95 to send an email--ridiculous.
The service fee is slightly outrageous.
Be up front with service charges etc. on top of ticket prices advertised prior to submission of payment info. I was surprised to receive a bill for almost 3x more than the cost of tickets that were roughly $50/ticket. I think that hiding costs is disgusting. BE TRANSPARENT!
Easy and fast. It was nice to have the options to use PayPal and venmo.
Pleased so far.
Gr8
Didn't know I was going to be paying in US funds. Won't be doing that again.
Very good and resourceful
Great
Can't wait it's my daughter's first concert
My experience was easy and safe.
Easy and not time consuming but alittle pricey since it was an electronic ticket
The service fees are very high for an electronic transaction.
Quick easy and reasonable prices
The site kept rerouting and it took me about 15 min to purchase my tickets.
Quick to order tickets and fair prices
Quick and easy. I have not used the tickets yet so that is why I only gave 4 stars to the last 2 questions. Have no idea if the seats we got are worth the price we paid.
Very easy to make purchase
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members