TicketSales.comReviews 2,224

Expect to pay double or triple per ticket price. Both a delivery and service fee were added that seemed unreasonably high.

They try to make you think you're buying tickets from the venue, but it's a reseller site for twice the face value of the tickets. They then refuse to issue a refund once you realize you've been duped.

I paid for two tickets to an event, The tickets did not arrive, I contacted them six times (all time consuming events) and received no answers, no tickets, just empty assurances. The customer service reps did not get back to me as requested with answers/timelines. The refund takes 5 days to process. I was unable to attend the event.

I am writing this review in hopes that other customers don't make the mistake that I did.
I was so excited to buy tickets for a concert that my 70 year old husband loves. I was told by a friend to get the tickets quickly for this sought after show. The first website that came up was TicketSales.com. Unfortunately, I clicked it not realizing that it was not TicketMaster.com. Very deceptive. I completed my order. Moments later I checked my email, only to find that the ticket price was over twice as much as the TicketMaster price that I expected ($147 vs. $70), and the service charge was over $40 more (95.56 vs. 29.50)! TicketSales website states that "Content owner sets the face value ticket price". How can that be true when TicketSales charges over twice as much as its competitor! Very deceptive!
Right away I looked for a way to cancel the transaction because of the exorbitant prices, and the email I received said that the transaction was pending. There were no options on the website. Within 10 minutes, I called the TicketSales phone number and received the message that they work with customers who are calling about an event on the same day. I was referred to a chat link. I was asked questions by a bot and asked to chat with a service representative. This link came quickly, but I had to type in the same answers that I had just given on the phone call. By the time I got to a live customer service agent, he said it was too late, and they couldn't complete a refund because that was the company policy. He said he respected my concern, but there was nothing he could do. I did not feel respected at all! After much conversation, I realized where this company's loyalty lies. Not with the customer, but with the company policy only. Don't get ripped off like me!

I would not purchase from this seller again. They lack transparency in their fees and in their currency. I purchased tickets for an event in my local city in Canada (advertised price approx $140, got invoiced $200, and was charged over $300 on my credit card, siting US conversion? Why would I expect to pay US dollars for an event in my home town in Canada? They refuse to make any adjustments or refunds, despite them not issuing my tickets until nearly 7 months from date of purchase…IF I even receive them 🙄

DO NOT USE! They do not clearly list their processing fees prior to purchase. I was not aware of these fees until I received my receipt - they only show the per ticket price. I called immediately to cancel and they shared that they will not cancel any orders - even though mine had just gone through and likely was still pending approval.

Bought 2 tickets for $274. I received email confirmation and receipt which stated the amount paid was $373! No mention of additional fees until after purchase. I would never have purchased these tickets if I had known about the fees up front.