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Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
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Great deal thank you! My son will love this as a birthday gift and to share with friends We also so more tickets that will be purchasing and we are currentnly looking now.
He delivered the tickets to me, because of the timeline of the concert. Which was great! And now tomorrow will be lit!
Purchased concert tickets back in December for A day to remember tour, 15 years in the making. They charged my account more than I agreed upon, and when I asked to speak with someone in charge I was told no. After constantly calling and demanding to speak with someone they transferred my call to a travel agent who has nothing to do with this website. I became angry and upset and asked for a refund, and he said no, and told me to calm down and remember that they have "My tickets, money, and credit card info" I immediately shut off my card, but not before they could charge $200+ when the tickets were supposed to be $135 in total with fees. I disputed through my bank, and finally received the money back. I received the tickets through email anyways, so I tried them anyways at the concert and ended up buying another set through the venue. When the guy at the venue tried to scan them, he said that the copy of the tickets I had, had already been scanned. They had a stack of confiscated tickets with the same name and conf code on it. They were reprints. They had taken AT LEAST 20 copies of the same tickets, from the same site. DO NOT USE THIS WEBSITE THEY ARE A SCAM WHO POST GOOD REVIEWS.
This site is a little shady they try and get you to sign up for cancellation insurance for an extra charge then when you try and use it they give you a big run around.
Overall happy with everything. Glad the process went very smoothly. I will be sure to use this site again to buy other tickets.
Service charge is ridiculous! I dont think Ill be ordering anymore from tickets from here. I wouldnt recommended this site to order tickets or anything.
Good service! And an amazing internet web site to enter and see the things you want, and for write the things you think about the service excellent
The use of this website was pretty good overall I was very happy no complaints. I was not necessarily thrilled that I have to complete this survey. They force you to do so which I did not like. If they did not have this requirement that would be pretty good
Cant find my tickets! I tried to use the link but they expired. I kept the email showing approval for tickets... but where are they? I cant retrieve them.
Easy to access tickets and get them fast and simple. No hassle to have to go stand in line and wait. No need to worry about not getting what you need. All around good service
I liked this site very much it was easy and nothing confusing to it. I will definitely like to use this site another time for other events. This was great thank you so much. Cannot wait for the concert!
It was very good, happy for the last minute seating. Thanks a lot! Very helpful. I need the tickets now though.
This was super fast and simple. It was very easy to access and the prices were great! I'm very excited to go to this game with a couple of my friends!
My review means nothing until I see the show (May 27,2018). Only then can it be evaluated as to worthy.
I bought and paid for my tickets and had them downloaded and printed in minutes. No waiting in long lines. No driving to a ticket kiosk. Did all online from my computer.
I can't find my ticket why does this have to be 100 characteristic for me to find my ticket that's all I want wtf
Super easy to work with, super excited to go! Can't wait to go, so glad i found this site to get great tickets to upcoming shows.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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