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Tickets.Expert

3.3

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Tickets.Expert Reviews Summary

The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
14

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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N/a
October 9, 2017

N/a I have no additional comments at this time. I just hope the ticket gets here in time. I actually would have preferred a hard ticket be sent by USPS.

Date of experience: October 8, 2017
Australia
1 review
0 helpful votes
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Terrible use Stub Hub
October 8, 2017

Delivered Yankee tickets 2 days before we arrived and the final time 3 hours after the game had started. Never use them use Stub Hub only

Date of experience: October 7, 2017
Massachusetts
1 review
0 helpful votes
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Sucks
October 7, 2017

This sucks - had a promo code and could not find where to use it. Stub hub would have ben cheaper since I was not able to use the code. Should have bailed but kept looking for the input for the promo code until lo and behold I had made a purchase. Very disappointing.

Date of experience: October 7, 2017
Minnesota
1 review
0 helpful votes
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All went well with ticket purchase pray all goes well with game and the Pistons win every game for season

Date of experience: October 7, 2017
Massachusetts
1 review
0 helpful votes
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Tickets
October 9, 2017

Easy to use but too bad there is such a high fee per ticket instead of by transaction. Not sure yet if we received the tickets. Buying the same day as the event

Date of experience: October 7, 2017
New York
1 review
0 helpful votes
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It was a bit confusing, and very expensive. I really think charging someone $100 for tickets that are already expensive seems a little steap.

Date of experience: October 7, 2017
Washington
1 review
0 helpful votes
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Tickets
October 7, 2017

I really don't like the fact that you don't get your ticket until 2 days before the event. With so many scams out there you have to TRUST that they will show up. A stressful way to do this.

Date of experience: October 7, 2017
Washington
1 review
0 helpful votes
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Average
October 7, 2017

Seems like a good priced website. I just hope that I get the tickets. I am a little worried. Over then that they seem quick to respond with confirmation.

Date of experience: October 7, 2017
District of Columbia
1 review
0 helpful votes
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Terrible
October 7, 2017

Tickets dont get delivered so you never know if you actually will receive them. I still havent received tickets I ordered.

Date of experience: October 7, 2017
New Jersey
1 review
0 helpful votes
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Excellent
October 7, 2017

Excellent ordereing of tixkets. No problem using tje website. Sent email conformation quickly. Cant wait to take my nephew for his first nba game for his birthday!

Date of experience: October 7, 2017
Canada
1 review
0 helpful votes
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Never again
October 7, 2017

I had bought tickets as a gift for my daughter and her boyfriend. They were going to New York for the first time. They are excited but also anxious. At 24 hours before the show they still didn't know where to pick up their tickets. Buy directly from the venue to avoid stress and anxiety over not knowing if you are really going to gett tickets

Date of experience: October 7, 2017
Washington
1 review
0 helpful votes
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The only thing that is not the best is the fees, really expensive. All together I did have a great experience, especially when calling customer care.

Date of experience: October 6, 2017
Canada
1 review
0 helpful votes
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Worked great to purchase, now we will see how it works when we get the tickets and use them. I would use this site again

Date of experience: October 6, 2017
New Jersey
4 reviews
0 helpful votes
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Good to use was a great site thank you. This was a great experience. The site jabber was grat to use.

Date of experience: October 6, 2017
Washington
1 review
0 helpful votes
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Misleading
October 6, 2017

The official site some how re-directed my wife to their site where they proceeded to charge her double. Shameful!

Date of experience: October 6, 2017
New Jersey
1 review
0 helpful votes
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Ok
October 8, 2017

Ok. It was really OK. As OK as it could be.It could have been OKer. OK. OK. OK. OK. OK. OK. OK. OK. OK. OK.

Date of experience: October 6, 2017
Connecticut
1 review
0 helpful votes
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LETS GO YANKEES
October 7, 2017

Thanks for delivering these tickets to me in a timely fashion. There were no problems nor any issues.

Date of experience: October 6, 2017
Nevada
1 review
0 helpful votes
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Good
October 8, 2017

Would use again great experince. Thank you but wish i couldve had them sent through mail. Thanks again cant wait

Date of experience: October 6, 2017
South Carolina
1 review
1 helpful vote
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Price gouging!
October 6, 2017

Your extra fees are ridiculous, if I could cancel my order I would!...!...

Date of experience: October 6, 2017
Canada
1 review
0 helpful votes
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Received a promo code to obtain a 15% rebate while completing the transaction and saw it only after. Check your emails before finalizing the transaction! The customer service was unhelpful and didn't want to give me the rebate afterwards.
Frustrating experience overall.

Date of experience: October 6, 2017