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Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
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The $50 service fee is too much, email communication is slow, the directions for how to use the tickets isn't there, it's hard to tell if you've got the actual tickets, I've seen the seats cheaper on other sites, and their customer service for answering questions about how to get the tickets has a 20-30 minute wait time (I had to call twice, they hung up on me after the first call).
Yes there's a fee at the end... How do you think these sites make their money? Stop complaining about that. I waited until 2 days before the event I wanted to take my daughter and nephew to and was able to still get tickets to an always sold out football game. It's the price we pay for convenience! I appreciate being able to purchase the tickets and do not mind paying the fee for this site to save me a TON of money. When I would have otherwise had to pay hundreds of dollars for the same tickets to the same even.
I am unable to complete a review because I have not received my tickets yet. I should not have to create another account to receive my tickets
Very quick and easy to order with helpful photos of the ticket locations. I would recommend this site because they are the official site of the Houston Astros
Hard to follow and very confusing. I dont understand if I got my tickets or not. What did I pay for? Never used this site before, so very confusing.
Very excited to see the Astros play the Yankees! This was a gift for my husband we are celebrating our one year anniversary! GO ASTROS!
Easy to buy but wish I knew about the service charge before hand! Now I wait for the tickets. Lets hope there are no problems. As this is the first time using this service.
Not sure havent got my tickets yet. We will see when we get our tickets and see how legit it is.not sure havent got my tickets yet. We will see when we get our tickets and see how legit it is.
Although it was very convenient to buy online, it was a surprise to get a $50 service and electronic fee. Really!? Almost $20 per ticket service fee. Im glad I only needed 2. I will be buying my tickets in person from now on.
fees are high, but easy to use.fees are so obscure that it is not reflected until you submit final payment.
I want to say this is a good way and very convenient way to buy tickets and im very satisfied with your service
Site was very easy to use and very straight forward. Thanks for great service and expert customer service. Look forward to dealing with Ticket. Expect in the future.
It was easy and simple What I strongly dislike are suprise fees at the very end of a transaction. Overall good experience. Site was quick and easy to navigate
So far this ticket purchasing experience has been excellent! No hitches - easy website to use, found great seats and was able to purchase easily and quickly. Having PayPal as a payment option was key too! Very happy!
Easy to use, good prices would defiantly use for future events, and recommend to others. I tried other sites and this one was the cheapest, albeit not by much.
Easy to use. Hidden fees at checkout. Tell up front about $3 service fee. Overall good experience. Will probably use site again. Good price
It was easy to use, however, expensive. Especially the services and handling fees out of nowhere...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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