TicketmasterReviews 458

Three days ago, I bought 4 tickets for the Rolling Stones concert in LA on October 17th. Total cost = $2100 which includes a $400 service charge for the 4 tickets, or $100 service charge per ticket—but that's only my secondary complaint!
After purchase, tickets arrive via text and suddenly, there is a notice that we spent $2100 for an OBSTRUCTED VIEW! WTF? Are you kidding me? Talk about bait & switch! Talk about fraud & misrepresentation!
I immediately started calling TicketMaster &, in a nutshell, here's what they said was the ONLY solution: The TM agents want me to go to the Apple Store and buy a $2100 gift card; call them back; and the agents can the exchange our tickets using the Apple card! WTF? Is this a joke? Since the tickets are already paid for—and, admittedly, they can exchange the tickets, then why must I go to the Apple store and buy a $2100 gift card?
This morning, another TM agent called me to ask if I got the Apple gift card. I said, no, I can't do the Apple gift card until they refund my money! Agent replies: it will take 7-10 days to get a refund! WTF?
Ticketmaster has intentionally defrauded me & mine. This is beyond outrageous! $2100 for 4 obstructed view seats without warning? As I told the last agent who called, I am an attorney and i will file a lawsuit against TM on Monday morning. There is no way I am going to let this slide. All I want is an even exchange of tickets for good seats…and without the gift card!

Probably won't post this one either! Ticketmaster is a hoax. I'm not even sure how they can remain in business with all the negative reviews they receive! My whole family was screwed one way or another throughout the Nashville race in August. Just blows my mind & don't understand! As I stated previously they probably won't post this review either! Disappointed & Unacceptable!

I'm from Canada
I'm from Canada, i bought for 3000$ canadien for US Open, covid-19 rules changed and now we can't go but I can't get a refund! Very awful service, i never get a human to talk to! Refund my money! I'm gonna make a stink cause that was my whole savings for my dream experience. But travel company stopped all trips to NY cause of needs for private clinic covid-19 tests that cost too much.

The website either glitched or there was some problem with purchasing and after 2 hours of trying to buy tickets we gave up

Unable to reach any customer service, general response on site doesn't always cut it. They have no employees, I was told some one was going to call me about a problem, heard nothing back. They changed the date of my event, that's fine but the date does not work. I just want to change the to a different location, same event different Location and date. No one to talk to, just an email saying my numbers don't let me. I would not recommend going through them, but them again customer service is down almost everyplace.

I bought tickets to Billy Joel last year as a wedding gift for my wife. We've waited all year for the re-scheduled date. Now we cannot find our tickets in the app and TicketMaster has not responded to 3 Customer Service Contact forms I have sent in over the last week.
Their 1800 and local Customer Service phone numbers are not staffed either.

I ordered tickets for a show as soon as it listed and have received nothing in return, a total of 160 dollars and I can't get anyone to reply to my calls, emails, or social media messages... by far the worst management of sales I've seen. Definite ill intent, by my eyes they're doing this on purpose

I purchased tickets earlier this month for a concert in Las Vegas. I have tried to contact Ticketmasters and there is no way to speak to a "LIVE PERSON". I used the app as they suggested to contact them and after sending the email to contact them they declined my refund with in seconds of my email to them on the basis that the time limit was passed. I have no idea what they meant by that as the date of my tickets was at the end of August and it is now only July 28th. They did say I could sell them online but don't offer that for this event and transfering is not an option as I live out of state of the venue. I have proof that indeed my canceling was not of my own doing as I have recently been diagnosed with a condition that gives me extenuating circumstances and would have loved to see the concert but it seems like the pandemic has resurfaced like the beginning of last year and my Doctor said it's too risky to travel right now with the new variants and my medical condition regardless of me already being vaccinated. I was able to cancel my tickets at all other venues with no problem. I would like to give a shout out to Vegas.com they were truly a pleasure to work with and I trust them totally as they understood and it was no problem to request a refund given the circumstances so I recommend Vegas.Com for tickets to tours or shows 100%. They are trustworthy TICKETMASTERS on the other hand were a disappointment. I purchased the insurance from them due to the $380 price tag of my tickets to be safe for other tickets as they suggested and there are so many stipulations I found out after purchasing that I do not reccommend buying insurance for events or tours as it seems to be a waste of money through TICKETMASTERS. Shame on them for being so inconsiderate. No customer service. Buyers Beware. No human contact is strictly automated unlike others who have offered either live service or automated for help.

Very disappointing that you guys changed my ticket for a location and dates that I can't attend and yet took out money from my bank. Well the joke is on you I gat my money back y'all can take those tickets I will listen to green-day and fall out boys on YouTube. Y'all should be ashamed of yourselves…. Thieves …thieves. Trust me don't buy tickets from this people your bank will be hit with 8 charges of the same …. Fraud.

I tried to purchase tickets for The Wizard of Oz that I thought was scheduled to take place in Pittsburgh, PA. I ran a search for this show that included the location of Heinz field in Pittsburgh and results came up that looks great. I purchased the tickets but when I received them, the tickets indicated that the show was for The Pittsburgh CLO Orchestra for Broadway show music. I realize that they have a no-refund policy; however, the tickets I purchased didn't match the search results so now we're out over $300. Anyone can see the screenshot I provided below that, unfortunately, I have no way to show Ticketmaster.
There is absolutely no customer service available. When I tried the chat, it was either closed or not available (and yes, this was during their business hours) and my email to them went unanswered. When I tried to call, I was directed back to the website and the chat/email option only. This is absolutely awful, non-existent customer service and makes me wonder what all those extra fees we pay are really for. I will NEVER purchase from them again and cannot believe that there is no customer service available from a company this size.

Ticketmaster "Fan Support" is an absolute joke - the most appallingly lousy so-called customer service I have ever experienced. I purchased tickets through StubHub and then received an email from the seller saying I needed to log into my TM account to access the tix. However, when I tried to log in, I got an error message saying I was blocked, as they thought I was a bot. I then tried calling TM's toll free customer service number and got a recording saying that phone line wasn't being monitored. I then tried emailing TM Customer Service and got an auto-reply saying their Cust Svc email account also wasn't being monitored and directing me to their Customer Service FAQ's, which said I needed to log into my TM account (the one I was blocked from accessing!) in order to reach Customer Service. I then reached out to TM "Fan Support" via Twitter and have been waiting for a week and a half now trying to get this situation resolved so I can access my tickets. Every 2-3 days or so, someone at TM sends me yet another question or form to fill out or asks for a screen shot or further documentation - just one big "run-around" with no actual resolution of the problem. After reading the numerous other terrible reviews of TM here and elsewhere, it's astounding to me how they continue to be in business. I'll never do business with them again.

I have only given a one because zero is not an option. AVOID. Show cancelled, no notification, long trip to get there, no communication and no way to communicate with them and no refund. Appalling customer disservice. On the evidence to me, they are scammers with a complex website and no responsibility. AVOID

Had checked my tickets prior to leaving house and all was good. Got to the gate of the event and unable to pull my tickets up on the site nor their app. It shows they're there but "fail to refresh" when trying to access the bar code. Ticketmaster has no support whatsoever. What an embarrassment of a company. Never again.

If I could leave 0 stars I would

I logged into Ticket Master to purchase a ticket, When going through the process it only gave me one option to select for section 306. I tried everything and it would only let me select the one seat. I went through the process, then logged back on immediately and it all the sudden had 50-75 different options to choose from and the one I needed was there. I contacted Ticketmaster and they refused to look into the incident or even help me out. I asked either for a refund or just a credit since it was a glitch in their system. They absolutely would not look into it and said they do not offer any type of refund or credit. I tried working through paypal and they could not help as well, and just because the agreement says sections may vary from time to time. They refused to help. There was a glitch in their system and no one will help. I am a level one trauma nurse that worked all throughout covid and this was the one thing i wanted to do to treat myself from working directly with covid patients 60 hrs a week, yes working well over 10-15 hrs of OT a week to care for ICU level patients. And pay pal/ ticket master has shown their true colors in the fact they do not care about their customers just money. A glitch in their system and i have to pay the price for it. This should be looked into and Ticket master should be investigated for incidents like this. Its not fair to their customers, i even understood if they couldn't give me a refund and would have gladly accepted the credit, but they were rude and unwilling to help or even look into the matter. I do believe they do this stuff on purpose to get people to end up in this situation just like me. My purchases were not even a minute apart. There is no way their system magically had 75 new options when I only had one and nothing else a minute ago.

Ticketmaster is a terrible site that we are stuck with. Example: I waited for show to open got in real quick picked the seats I wanted even were checked green, but missed by a small amount to another person. What did ticketmaster do? Offer me tickets all the way in the nosebleeds even though there we close seats. In short Ticketmaster tried to dump off bad seats to me as if I had no choice. I HATE! This company and after a life long concert going habit, have decided that if the act I want to see is using Ticketmaster as their ticket source I just wont see them anymore.

Easy and simple, great network understanding not to complicated. Simple questions not alot to do. Just great