ThumbtackReviews 1,535

I first used Thumbtack several years ago. At that time, to send a quote to a customer you had to purchase credits, typically cost anywhere from 3-7 credits (which were around $1.67 each) to quote jobs in my industry (cleaning). Each quote was sent to the customer's provided email address & I (the pro) would get an email notifying me when they viewed the quote. I got many customers & pretty much was able to grow my business using this site.

I didn't useThumbtack for a long time until recently. I sent 32 quotes in the last month. NOT ONE response from potential customers. So I wanted to see what was going on. Long story short... I'm quite sure none of those 32 people ever even knew I sent them a quote. You see, the only time the customer gets anything from Thumbtack in their email is if it's from "pros they've reached out to." People will normally reach out to the companies that are featured at the very top of the List of Pros. Because really, who is going to scroll through pages & pages of companies? No one. The way you get your company listed at the top? PAY THEM.

I challenge you to make another profile, use a different email address & make a request. Then quote the job like you normally would. (Make sure you don't click on your company's "reach out to this company") After you've sent the quote like you always do, try to find that quote. As if you're just a regular customer who wants to find a professional, find the quote. Spoiler alert, it's at least 5 clicks & you have to know exactly what you're looking for. The average user is not going to have a clue.

Thumbtack makes it PURPOSELY difficult for any customer to even realize they've been quoted on these jobs. The way to get the customer to know you is to "promote" your business, ie PAY them money to get to the top of the list so they will email the customer directly on your behalf. And if you don't? The customer NEVER sees your quote.

SCREW Thumbtack.

Hello! Hope you are having a great day! If not, know that a great day awaits you! Thumb tack has been incredibly difficult with the rules. Rules they make. Just ran the first lead. Client contacted 13 vendors from thumb tack. Just said to drop off estimate at house. No contact available. This company has delivered garbage so far. Expecting the same forward. At least customer support has bothered me with a follow up call. Thumb tack views customers complaints as ways to not address the concerns the client has.

Mars Transportation Services is a dishonest company. Starting from the point they pick up your belongings and take your money, their customer service goes out the window. They completely botched an interstate move.

Everything was packed and they still managed to lose and damage SO much and take absolutely no responsibility. They actually admitted to finding a large basket full of designer handbags and have refused to send them to me, they also admitted that a customer at another location walked on to the truck and took something that belonged to me. In addition, they gave me a quote and once they loaded all my belongings on their truck, the price doubled.

Nicole H., the sales rep, hung up on me and stopped returning my calls and returning my emails. She finally answered my call just recently and told me she no longer works for Mars, however, I had a friend of mine call to schedule a move and Nicole booked the job. Nicole H. Is a liar and truly represents the integrity of this company.

I have reported them to the BBB, the NYS Office of the Attorney General, the FMCSA, and filed a police report. If you have been a victim of this company, report them as well! Moving in itself is stressful enough without a moving company treating you like this.

Approximately, 80 percent of consumers who were unhappy with a company interaction stopped patronizing that business, warned others to stay away, or shared negative feedback with the company directly and in online reviews. They are stealing from people and eventually after the police reports, and reports to the NYS AG, these people will be arrested. When looking for a moving company, you can always check their DOT# and get more info as this company was able to manipulate their reviews. Their info is: USDOT *******

I spoke with Charlene in customer service to bring to her attention that they had double changed me for the same lead. They approved and refunded the amount, however only as a credit. When I inquired with Bernado in customer service to put it back on my card, they refused and said they do not give refunds even for mistakes they have made.

As a consumer I have enjoyed this service but from a vendor standpoint I have felt incredibly disrespected and belittled. It is unfortunate that they don't respect their vendors.

Thumbtack has earned a terrible reputation among service providers in that professionals no longer have the right to select clients for whom they feel they will be a good fit. Rather, Thumbtack now does the choosing, the result being high, unreasonable costs to the professional, usually being left with nothing to show for it but a lighter wallet. The prior system made sense where the professional had exclusive rights to bid on a job. Since the professional no longer has that control, Thumbtack gets paid each and every time a prospective client (regardless of how sincere their interest) clicks on a link to get free further information from the professional. Prior to the change, an average cost for a bid selected by the professional might have been about $3.50. Now, that professional can expect to pay $15 or more from clicks of people who may not even be a good fit. Thumbtack has taken away the initial direct communication between the professional and perspective client, which defeats the purpose for an entity like Thumbtack to exist at all.

Have been a thumbtack user for a couple years. Used to have reasonable pricing at around $10 and decent leads. Now $60 if you reply to the computer generated "can you provide estimate". Even if You reply yes I can and they don't respond back. This has happened 3 times in last 3 weeks. I have a good referral rate and a website. I get plenty of work without wasting time and resources on this now bogus ripoff site. Plenty of class action suits being filed. Stay away people

We've used Thumbtack since about 2015. We only agreed to pay for leads we actually answered to. All of a sudden starting 2019 they automatically signed us up for some sort of a program for Tile Installation and charged close to $700 without our permission or acknowledgement. And we DON'T even do Tile Installation. By the time we've noticed these sneaky upcharges here and there its been over 3 months. When we called customer service, they ADDMITED it was their wrong doing but only reimbursed us for less then half the charges dating only 30 days back NOT what they actually STOLE from us. FRAUD, DISHONEST, SCAM is the only words we can use to describe this company! BE AWARE!

Thumbtack charges whatever they want for leads even if you turn them down they charge you! They also make their website extremely hard to navigate, so when you dispute a charge they do not refund. They have terrible customer service. They charge you for bogus client leads. DO NOT USE THEM and give them access to your credit card. They also send you leads that are not in your area or area of expertise and fight you on the charges.

Thumtack will take your money for fake leads and customer service will never give your money back, disgusting way of doing business. And now they overcharging for leads like homeadvisor but they send it to 15 different contractors!?!?! They will keep bugging you with leads out of the state or 5 hours away from your location its $#*!ty leads also Make no sense who will travel to another state to paint a small bathroom its bulli$#*!.
Save your money and time and stay away.

Thumbtack is a big time scam. I was with them for four years. I left my well paying job and started my own business with Thumbtack it worked well for a while and I had 187 five stars reviews. I was providing for my family with the jobs I was getting from thumbtack. Then they changed everything overnight. They got greedy. They started to raise their price for the fake leads. Before each lead was priced around $3 to $7 but over night they raised the price to $30 and in some cases to $85. Most of the leads are fake and not only that thumbtack sends fake texts and emails to the consumers asking them if they are willing to take on a certain projects without any one present. I have numerous emails and leads like that from thumbtack in my archive. I gave up on sending quotes for the fake leads and I didn't send anything For two, three months then I realized that this scammers had charged me $380 for the quotes that I hadn't even looked at! IF THIS IS NOT A SCAM THEN WHAT IS?

I have been a member of Thumbtack for years. I have spent hundreds of dollars on leads. It's come to the point where they now charge $10, $20, $30 per lead and the 'customer' doesn't even respond. I believe they're farming out fake leads. Scam.

Then the refuse to give a refund because 'That is a valid charge and outside our Refunds policy since the lead is sent because it is matched with your preferences.'

What a smokescreen. This recent lead I asked for a refund, not only did the lead not respond, but the lead didn't even give me an option to quote on it.

Buyer beware

This used to be a great company, building up their business by having a functional online platform, fair prices and good treatment of professionals, very unusual in their industry and obviously a huge breath of fresh air! After they grew, they very gradually became greedy and corrupt. It is one shady move after another in pursuit of freeloading money from professionals. Prices for their services have increased about 5 times in the last year or so, I don't think we have had even 10% of that of inflation in our ballooning economy. Their latest scam, they change your travel service preferences without your permission so you get many irrelevant and unwanted emails. When you go back in to change everything to your own original preferences, they try to force you to do some promotion thing and essentially get on a auto-subscription set up even if you don't want to. They are going straight down the toilet and I have stopped using them for a while now already. There is no nice way to say it when a company tries to take advantage of its customers in these ways: Greedy, worthless and doomed!

Warning to all businesses looking for leads. Thumbtack is putting iut fake leads. I have test this theory. I responded to several leads with the least expensive quote. I had one person responded and they asked a generic question. I told them to contact me for details and to also provide me with their info. They did not respond back. Then I had the same scenario and they gave me a bad phone number. WARNING TO ALL SMALL BUSINESSES CANCEL YOU ACCOUNT AND FIR THOSE THAT ARE NEW STAY AWAY! YOU WILL BE SORRY. THEY ALSO WENT FROM CHARGING $3.99 ALEAD TO A WOPPING $14-$19 LEAD. JUST TRY TO HELP YOU NOT LOSE YOU HARD EARNED MONEY FROM THIS GREEDY UNETHICAL COMPANY LIKE MANY MORE OUT HERE. YOUR CHOICE!