ThumbtackReviews 1,535

I went online to find possible contractors to provide a service for me as a homeowner. Me experience was horrible. Their website does not let me contact the 2 providers they gave me and I could not respond or contact either. I ended up going on google and finding local contractors to get the quotes I need for the job I wanted to pay for. As far as I a concerned, this service was a total waste of my time and seems to focus on leading providers down a really deep hole of expenses that are not working for them

DO NOT DO NOT DO NOT USE THIS APP IF YOU ARE A CONTRACTOR LOOKING FOR BUSINESS. THEY LITERALLY PULLED ALMOST $200 FROM MY BANK ACCOUNT AND DEACTIVATED MY ACCOUNT BECAUSE I AM APPARENTLY "LINKED" TO A BUSINESS THAT THEY HAVE PROBLEMS WITH! ONE OF MY SALESMEN USE TO BE IN BUSINESS FOR HIMSELF AND HAD HIS OWN PROFILE WITH THEM... AFTER HE STOPPED USING THE APP THEY CHARGED HIS CARD $147 FOR LEADS THAT WERE FAKE. NOT ONLY DID THIS PUT HIM IN THE NEGATIVE BUT HE HAD NO MONEY TO PAY HIS EX WIFE FOR CHILD SUPPORT AND WAS NOT ABLE TO SEE HIS SON FOR 2 WEEKS! I HAD HIRED HIM TO WORK WITH ME AND HELP ME SEND QUOTES, AFTER SENDING JUST A FEW QUOTES WITH HIS NUMBER ATTACHED THEY WENT INTO MY PROFILE AND STOLE MONEY THAT HE SUPPOSIVLY OWED THEM. AGAIN YALL PLEASE DO NOT USE THIS APP YOU WILL 100% REGRET IT. - Marlin Dunn (Dunn Right Moving)
P. S - I DONT EVEN HAVE A WAY TO MAKE INCOME ANYMORE BEACUSE OF THIS SCAM, PLEASE LISTEN AND DONT MAKE THE SAME MISTAKES AS ME. DO NOT DOWNLOAD THUMBTACK OR USE THEIR WEBSITE. THE MOMENT YOU PUT YOUR CARD INFO IN THEY WILL STEAL EVERYTHING!
THIS IS AN ELABORATE SCAM BEING RAN OUT OF THE PHILIPPINES!

Like all of the recent reviews, I also take issue with the high cost of leads. We are now paying for a LEAD, not a GIG, which is outrageous. Some are not even real. Also, they used to show preference to loyal users with the "Top Pro" program. I've been a top pro for 4 years now. Basically, if we kept 5 star ratings and continued to be responsive we would be put on the top of the list customers saw. Now newbie providers that only have a few reviews, (not with a top pro status), are now higher ranked than I am. When I reached out to find out why I was no longer at the top I was told the list is now sorted by the 'QUALITY of the provider." HOW INSULTING! It isn't even true. They are giving a higher ranking to the people giving them more money. Speaking of ratings, someone who didn't even hire me marked me as a 2 star. When I reached out to thumbtack and told them I have a perfect 5 star rating, please take her review down I was told NO. Thumbtack has lost sense of all business ethics. As this was my main source to reach clients, I'm now forced to find other means to connect with clients.

I have been with thumbtack for 4 years. When I first started it was great. I got charged $3 to $8 if I emailed a potenical client and they reached back out to me and we made a connection. I had no problem doing that. I got to pick what parties I wanted to bid on and it didn't put a hole in my pocket.
Now they completely rip you off! They want me to pay $75.00 to them, just so they can tell me someone is interested in my catering business and if the client doesn't get back to me then I am out the $75. WTF! Not sure why or how they feel they have earned $75.00 for telling me I have an interested client?
Then I was supposed to get a call from my profile manager or promotion person to answer the questions I had on why charging so much, let's just say that phone call never happened.
It is a royal pin in the $#*! to contact them, there is no phone number to call. This company has really gone to $#*!!

I own a handyman service and have been with Thumbtack for 2 years. I just got off the phone with customer service asking them why they charge so much for leads that never pan out. I asked customer service why they charge for a lead if I return just one email and they consider that contact a solid lead. I told customer service that I felt that being charged $75 for returning an email is wrong. They made me so mad that I ended up hanging up on them. I do feel that they are creating false leads just to be able to charge your account. Do not use this company if you are a customer or a pro. This company is a scam. The only reason I gave him one star was so I could submit this review.

I own a home and office cleaning service and have used Thumbtack off and on in the past few years and found them to be better than HomeAdvisor and better priced. Then on average I would spend maybe $60-100 on contacting 6-10 leads and would get 2-3 jobs on avg.
Now they have this new system where you can sign up for where they will automatically reply to leads for you at a 20% discount and you can set your weekly budget. So I thought I would try it with a $100 weekly budget. They responded to 26 leads of the 26 4-6 responded back each response was from $42-17-6 each. So in 3 days my $ 100 was gone and to boot the most expensive lead that I actually met and worked for ended up being the smallest job in the end. So I lost money. The 2nd week was the same except i got no new clients. The 3 rd week was even worse.
So I turned off the auto service response. Then all of a sudden potential leads started reaching out from my Thumbtack profile and I was getting contacted that way 4-6 times a week and I had the option to pass or reply they price was still way more than I had ever paid in the past and I felt was way too much but at least I could verify they were actual leads. So I paid $43 for one job and acquired a repeat client. Over all I have spent $250 now and 2 clients. Its a crap shoot is how I feel about them now. They have become my last go to for business when before they were one of the first I would try. Now I get more business from Nextdoor app than anywhere else and that is free.

Don't give them your credit card! I feel like this user unfriendly site that supposedly links services with clients is a ripoff. Charges are unclear and links are illogical causing you confusion about what youre signing up for. Charges are insane. You get charge in some cases for simply emailing someone back that has no interest in your service because the categories are inaccurate. I sent them 6 emails asking them to put a category for concrete floors / concrete polishing. Instead i got all these epoxy requests/messages on thie site that were a waste of money. Leads are insanely expensive and a lead is considered a charge if you simply send the vague inquiry a message. Clients are grouped into categories that are not viable clients and most leads are vague, like, "I want my floor painted". Never enough data to decide if it is wirth the $30 bucks just to ask them what theyre looking for. And, I swear they deliberately autocharged me. No way to contact them and these Millenials never email you back. It is very amateurish. I get more quality business leads from Craigslist than I ever did here. The other lead sites are just as cumbersome too. Summary: 1. Expect confusion with charges (rigged to be confusing?). 2. Expect that leads are vague. 3. Leads are outrageously expensive and most are not quality leads. 4. Categories are not specific enough for niche high-end professionals. Thumbs down. Especially for the mysteriousness to reach a human and the unrealistic charges. For $5 per month use Craigslist!

As a pro with Thumbtack for over nine years I finally terminated my account today (11 Mar 19). Thumbtack billed me $3.95 twice today AFTER I warned them not to do this, even after my account was deactivated.

Please be aware of the following:

T. Sends out duplicate leads, which I've responded to in the past, and still refuses to refund money when this is brought to their attention.

T. bills me for inaccurate leads or leads I've outright declined.

T.'s favorite phrase for Pros is "What's your availability?" I've answered many of these requests and have received about one response back for every ten I spent time on.

T. is greedy with a non-responsive customer service department. Formal on-line complaints and/or disputes are ignored. T. needs Pros to function but it's a pathetic one-way street with their lack of quality control and more importantly, lack of professionalism in dealing with Pros.

Stay away from Thumbtack. They are definitely bad for your bank account and your peace of mind.

Stephanie Morris Girton
Fresno, CA

Keep away of this company, they are thieves. The price contractors have to pay for leads is to high. Now, they have what they call a "good deal" marketing your company, if somebody sent you a request, it does not matter if you reject the request without never contact the customer, they anyway are going to charge you, just, because the customer choose your company.
I do not know where report this abusing company, because, everybody know that the BBB is useless.

They used to be awesome and generate a decent amount of business for a fair price. Over the last 2 years they have increased their pricing dramatically... Now its not worth it. They want $40-$70 just for a landscape lead. You are not guaranteed the job, that is just for the lead. Its absolutely ridiculous. If your really good you can get 40% of the jobs you bid, so if I bid 10 jobs I might get 4. So I have to put out $700 for 4 jobs if Im lucky. Not worth the expense.