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Thumbtack Reviews Summary
Thumbtack has a rating of 1.8 stars from 1,535 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 98th among Local Reviews sites.
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I'm disgusted at how this company treats their pros. Specially when we spent hundreds of thousands of dollars for leads. They are greedy and they treat their professionals very poorly this is not a business model I will ever want to be associated with again
They said that if you get leads and the customer get another cleaner they give you a refund no they don't give you a refund they just take money from you and they said that the average of a lead is between 1 to $20 no is not some leads are 45 dollars it doesn't make sense they have bad customer service
Avoid...
The golden rule says if you can't say something nice, say nothing at all.
Finding out that as you pay for Thumbtack to promote you they charge you for every single lead automatically and they never tell you what the charges are. They will range from $10 to $60 for one lead you may not even get. Even if you are promoted, they promote other professionals that are also paying for the auto lead so they are getting paid from who knows how many professionals. If you do not use the promotion auto charge you can submit a quote to the customer but your bid is basically hidden in an email still promoting the other professionals. So in other words, Thumbtacks is in it for themselves, not the customers, not the professionals, for themselves! The only one making any money here is Thumbtacks. By the time you pay for their "leads" you have spent $300 to make $400 on a job. You are better off spending your money on an ad in the newspaper. Your odds are better!
Thumbtack is a scam that overcharges "pros". DO NOT USE. They make it so hard for you to change your settings so you don't automatically get charged. There's no way to get that money back for when you do get charged.
You get charged for talking to customers that you most likely won't work with because they don't respond. Don't do it. Save your money.
Thumbtack is a rip off and a middleman which takes customers away from pros.
I get charged a lot from you. Most customers never respond. I get notified about potential customers and then cant find them anywhere. This company can afford to advertise big time off the backs of the contractors who do the jobs.
I recently recorded a demo for voice-over at 7th Wave Music in Morristown, NJ. The guy running the show there, Larry Kucher, is some wonderful pro and person. I was actually nauseous, this being my first time recording in a studio, and Larry walked me in off the ledge and made the memory of the experience AWESOME. He was patient and professional all the way through the session and I am happy to recommend his studio to anyone needing that sort of service!
Very dishonest service for professionals!
Now I understand why this company worth 1.3 Billion dollars!
They are nothing but scammers!
Professionals! Do not fall for this scam! You will end up paying a lot of money for leads that in 9 cases out of 10 do not work!
On top of that, they will charge your card even for leads that you never accepted!
I own an IT company and tried Thumbtack for leads on pc repairs, network installation, web design. I used the promotion feature to pay for the lead and will get all the contact information, then when I tap to accept, my credit card on file was charged. I would then contact the customer via the thumbtack software only as this is the only way you can for the first reach out.
After 7 paid leads I NEVER HAD ANYONE RETURN MY CALL OR EMAILS I REPEAT NOT ONE PERSON RESPONDED. I contacted thumbtack and I was credited NOT REFUNDED for 3 of the leads and the other 4 NOTHING.
STAY AWAY FROM THIS COMPANY AND FORMAT.
We have a cleaning business and decided to use Thumbtack, but it's been the worse experience. We decided to do a search of the customer before going into their homes and boy oh boy was I glad we did. We came across a customer who has an extensive criminal history, who's known to commit robbery and we warned Thumbtack about this customer and their response was very lax and they didn't take it serious. At that moment, we knew to come off the site and use another platform. Thumbtack doesn't care about our needs, they are just focused on the high fees they charge. Note to any business who chooses to use them, DO YOUR RESEARCH ON THE CUSTOMER BEFORE ENTERING THEIR HOME! They won't do it for you. Thank God we are smart enough to do so... b/c we may not have made it out alive yesterday. THUMBTACK IS THE WORSE! RUN FAR AWAY FROM THEM!
Not only that, I requested my money back for this particular lead and they said they found nothing wrong with the lead so I wouldn't be able to get a refund. I'm telling you all... please do your research before hiring a business or taking on a customer. The fact that this guy was able to sign up and hire people is insane. Thumbtack just doesn't care. I guess they will when (god forbid) something happens to someone. Thumbtack sucks!
I contacted 5 of their "Pros" and not 1 of them got back to me. And if you go on Thumbtacks website to find anything else you'll find there is no way to contact you but they will send you a No Reply email wanting to know if you hired them? How can they not see NO ONE contacted me? They suck will never use or recommend.
THESE PEOPLE ARE BIG TIME THIEVES! THERE RIP OFFS AND SHOULD BE CAUGHT AND SHUT DOWN! PROS AND CLIENTS SHOULD STAY AWAY FROM THESE CROOKS! NEVER SEEN SO MANY BAD REVIEWS WITH A COMPANY AS THIS S##T HOLE, THEY DESERVE EVERY BAD REVIEW THEY GOT! F##K THIS PLACE!
I would like to praise my cleaning expert, Michelle. Finally, I have a cleaning service I can count on to leave by beach house beautiful! No longer do I have to worry about how it is going to look when my new renters arrive! She is so thorough. She cleans everything and I am so happy to have her taking the best care ever of my rental home.
June, 2019
Not only did they up their charge for leads. $40-60 per lead is insane for a hope against 20 other people. I feel they are making false requests somehow and stealing the professionals money.
They need to fix there greedy ways.
Thumbtack as changed the dynamic of the company from them working for the Pro's to the Pro's working for Thumbtack. This is disheartening to those that have years vested in them.
They take your money and give you leads that don't stick around or respond. I have been with them for years and recently it has gotten worse. Now they submitted my information to a background check service without my permission. I have severed ties with thumbtack because of the above. Checkr still is send a background check request without me being able to end it. With no way to contact this company. I blame Thumbtack for this intrusion. Stay away from them.
Dj a young was a great pick for my nephews graduation party. He's professional and knows his crowd. I would definitely recommend him!
Thumbtack charges you for "leads" but these leads never respond, no matter how fast you respond. Try to talk to there customer service? Nope. They won't refund you a penny. If I had to guess, they mix in real customers with there own bots/employees who pose as real people, thats why dont respond.
For example:
If I'm promoting myself for $100/week and am promised 5-10 leads, when those leads don't show, they send fake users to "contact" you, but never respond.
The way I know they are faking it is every customer that doesn't respond asks the same question, "Whats your availability"?
They will nickel and dime you to death. You get charged whether or not a client responds to you or you declined the job! They don't care but the money ends up adding up!
From the business
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members