ThumbtackReviews 1,535

On Saturday 08/24/2019, I contacted Thumbtack in regards to a review that was posted that was not legitimate, and also had come from a customer on their platform. That threatened my staff, harrassed my staff outside of the platform and on the platform. I ended up having to file 2 separate police reports.

Ater calling in on the 24th and being lied to that they were going to resolve the issues, and take action againt the customer. Which never happened I than was repeatedly lied to through email by 4 different people. To than be told that they apologize and are glad that I reached out to my local authorities but there was absolutely nothing they could.

So in other words as long as they can take your money for leads, your safety means absolutely nothing to them at all.

I utilized thumbtack as a pro for over two years, and was a "top pro" all of 2018. I wasn't totally satisfied with the quality of leads but a good portion of my business came from them. Then suddenly my account is deactivated due to "strong links" to an account that had not paid a $17 bill. The problem is, I've never heard of this other account and their customer service couldn't give me any info unless I was able to verify the log in information. Of course I can't, IT'S NOT MY ACCOUNT. I've called their customer service numerous times but get no direction as to how to resolve this and promises that a "team" is working on it and I'll get a call or email back in 24 hours. Never heard a word back yet. It's clear they have no idea how this happened or how to fix it and are just telling me some crap to get me off the phone. I guess thumbtack has gotten too big to care about losing a measly few thousand a year from one client, but I'm pissed and severely disappointed in their garbage customer service.

I have been with thumbtack.com for 7 years or so as a pro. At first it was good but over the last 4 years it has turned into a money pit and a hassle. The customer service for pros is horrible, theh lie they cheat the pros and I will be leaving thumbtack all together. I SPEND ENTIRELY TOO MUCH MONEY WITH THEM TO BE TREATED THE WAY THEY TREAT ME. THE PRO PRICING HAS TRIPLED.IN 4 YEARS AND NEVER A WARNING. TOTAL CROOKS NOW IN MY OPINION.

I felt compelled to offer my review so others can take head and steer away from being a Thumbtack pro. I've been apart of the increasingly changing platform (not for the better) for nearly 3 years. In the beginning, it was so-so but I figured I'd ride it out with my start-up business in hopes to get exposure at the very least. I've decided to part ways after the company deducted various amounts from my business account for "leads." Simply put, in the Thumbtack platform, a lead is a customer expressing interest in a service where the pro is 'allowed' to reach out to them exclusively within the Thumbtack platform to pitch their service. This lead includes no contact information and no guarantee of something even as small and meaningless as a read receipt. Each pitching pro pays upwards of 5% of their quote price in hopes to get the lead's business. In my experience, 94% of the time (I've actually done the math and this is a real, unexaggerated number) the lead does not respond and you have no way of knowing if they've even read your message or if they've chosen the competition (even if you call to ask Thumbtack they will give you no further info.) After my most recent experience of being harrassed (7 unwanted emails within a 12-hour time frame & a final email explaining my search rank results would suffer if I didn't submit my quote - whether available or not) I've decided to close my useless account. It is now my mission to explain to hopefuls looking to gain business that this is not the place to succeed.

If you see a "pro" with their phone number be very wary of using that professional. First of all, it's against Thumbtack policy to do include a phone number on any pro's picture. You're supposed to contact the pro through either the Thumbtack website, or through their app. Don't fall prey to shady professionals. If you contact them directly, like I did, you have no recourse to leave a review of their shoddy work on the Thumbtack website, allowing the pro the opportunity to continue deceptive practices and cheat Thumbtack out of their fees as well, and leaving you the paying customer no recourse to warn others. Thumbtack DOES NOT screen their picture postings of their professionals, so you'll be amazed at how many of them post pictures with phone numbers so you are "duped" into a direct contact scenario. DON'T FALL FOR IT. Thumback DOES NOT HAVE YOUR BACK HERE! Here's a picture of the painting job I paid over $ 2,000 for, plus the contractor has threatend to lien my house.

THUMBTACK use to be a perfect tool for my business but they have changed recently. I use to receive 4 to 8 quote requests a day from potential customers and now I don't receive any. The only job notifications I get now are from out of state. I work the Baltimore area and I only see requests from Pa, Va, De, NJ and DC now. This is because I removed my profile specifics in which allowed THUMBTACK to automatically charge me for quotes even if I did not respond to the quote request. In short, because I opted out of the auto charge plan, they are penalizing me by showing jobs only from other states.

After reviewing how much I have invested in Thumbtack comparing to what I have received, the losses don't justify the earnings.

Many Thumbtack pros have expressed their frustration as well for the way Thumbtack charges its fees. Instead of being an App like Fiverr and other ones where the client truly hires the Pro, and the App charges through their own system, Thumbtack chooses to take the money regardless whether the pro gets hired or not.

A simple reply from a client means a charge for the Pro. This is unethical and absurd.

Clients don't know this policy and they are entitled to ask questions to the pros. And a simple reply means a service charge for the Pro, plus, with different amounts.

Again, this is absurd and a heartless way of doing business.

Tried them out for 2 weeks and very very disappointed in the way they conduct business. They automatically charge you in the settings if you are set up in your specialized field. Had no replies back from potential customers and can't believe they still charge you for a service like this that they don't bring you alot of solid leads. Even had a girl last week contact me to ask if I could set a $300 limit to use for marketing at their discretion and basically take your money at their convenience. No thank you I'm done! I will be surprised if they are around in another years time. If you try out the service basically you will spend $70 -100 right away and a very little return on your investment. Spend marketing dollars else where please. Best advice ever.

When I started with Thumbtack,
They were charging less than $5 a lead and I was willing to pay that in hopes of converting that lead but now they've gotten greedy and their prices have gone out the roof and what they're going to find is that they need successful businesses like mine.
1st they raised their prices out the roof and then they started charging me for a Leeds that I haven't even seen yet.
The business I'm in is very unique and there's just a handful of techs. Eventually they will run out of businesses to overcharge when our business no longer needs their leads.

I'm a small business owner and Thumbtack charges between $10 and $50 for a 'lead' but most of the time when you get a lead the 'customer' never responds and then thumbtack hides behind a horrible horrible 'refund policy disclaimer" to basically say "sucks to be you we have your money".

AVOID LIKE THE PLAGUE. I'm serious. I saw the bad reviews and thought "oh those other people are just bad at converting leads" but most of the stuff you pay for at thumbtack couldn't be called a 'lead' by anyone on earth.

I got a job through Tentrr i finished 1 job but they didnt send enough supplies to finish both sites so we left, well tentrr is saying they wont pay me because of some made up issues they said they had which was basically u founded just upset cause they had to hire somebody else to finish that job, i sent pics and all proper paperwork to jeremy at thumbtack over a month ago to see if they could talk to thier customer to makes things right, and all he could do is say you need to try to work something out with them on your own? I informed him that they were not answering or responding to my emails so i mentioned aquiring a lawyer and THEY DEACTIVATED MY ACCOUNT!

I was referred to Kenny Vargas of Pura Vida Pool and Spa Professionals because our spa was not working. We have had the spa for14 years and this was the 1st time we were having an issue. Kenny spent a lot of time diagnosing the problem. He worked really hard and it was really hot but he was a cool as a cucumber. He replaced the necessary parts and the spa works great! Kenny is also very personable and a joy to do business with. If we ever have a problem in the future I would not hesitate to call him and will refer him to others.

I was looking for someone to haul a half-truck load of construction waste. From a google search I contacted a few ads, some being with Thumbtack. I got 2 emails back saying a had a bidder, $50. There were no links to reply to, so I looked up one of the people, phoned them, and they said they didn't know about the bid. They asked me to forward it to them. They also said they would do it for $130.
Don't waste your time trying to use Thumbtack - it's frustrating and you'll probably just waste a lot of time.