ThumbtackReviews 1,535

They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time
Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service

Sam Spencer does exceptional work! He has done commercial and residential work for me over the past 10 years! His pricing on labor and materials is fair and very accurate. He has done every kind of project for me from concrete to windows to roofing and flashing to siding and ceramic tile and painting and plumbing and drywall. I have dealtt with many contractors in my 65 years both on a personal level and a professional level and Sam Spencer is heads and above the rest. I give him my highest recommendation to anyone who wants great workmanship and fair pricing!

I have been using it for 8 months. I spent over $300 on leads and only got one job worth about $400.
They charge you to see contact info of leads for freelance jobs. In my case photography. EVEN IF YOU DO NOT GET HIRED. The bad thing is that the system often allows anyone to put out a message that they need something, with very few details, leading to inaccurate matches. 90% of the time noone writes back and honestly sometimes I think the leads are fake, for one lead it can cost $19. I get more jobs from my FREE google business listing. I think they should work harder to get people to put down specific job details. Or only charge if one gets hired. I have had to initiate many refunds also because the people are in a different state than their jobs etc... this model won't survive long.

TIPs for consumers using Thumbtack
Maybe use Thumbtack to find people and then look them up on google business, read reviews and contact them independently. Realize that the companies and contractors are often paying up to $18-30 just to e-mail you! Most of the people on thumbtack are also listed on yelp or google business. Pay them outside of thumbtack because thumtack skims off the pay as well as asking contractors to pay for your e-mail contact info, even if they are not hired!

I want to give big ups to Drew and his side kick they did a awesome job putting up my gazebo very Professional came when they say they was coming I suggest u use him great guys thanks again

Signed up, 4,5 days later started getting leads, I was excited and started replying. That mistake cost me almost $1000, leads never replied, ever. I reached out for a reimbursement and to close my account. Shut down from the get go, because I replied to the leads. Almost $1000 later in credit card charges. Please don't make the same mistake I did. Look into what you are signing up for before you reply to any leads. Worst experience of my life with a company, horrible reimbursement policy, basically non existent. If the service they provide is not for you. Welp you are out of luck my man you can't get your money back. In my desperation for work I made a huge mistake. Just please watch out and understand how it all works before signing up. Better yet, find a cheaper option.

I wish there was zero stars as a rating!
This is a scam! I hired a handyman to put locks on two doors. He showed up 2 hours late because his wife made him breakfast? Then when he got to our home he did not have the right tools to install the dead bolts so took another hour away to go to the hardware for tools? A job that should have started at 9am for an hour on a Sunday took all day!
Then I tried thumbtack again for pressure washing our home. I received a text response from a contractor at 12:16 a.m. which I did not see till the next morning. He told me I costed him to loose $11.00 and not to waste his time? I had no idea what he was talking about... he later texted me that he was made that I requested multiple bids for the work and flipped me off with a emoji! Who does this?
I requested quotes on lawn mowing and without even looking at our yard in person was quoted $ 80, $50, $40, but none of these people could outline what they would do for these dollar amounts? The area to mow is under 600 ft. The $50 quote was from a contractor who advertises under 1000 ft. Mowing, trimming. Edging and weed eating for $25? Then I call thumbtack to make them aware and the guy who answered my call took my complaint as a personal attack and hung up on me. Their calls are recorded but when I called back to speak to management, I was left on hold for 25 minutes, so hung up and wrote this. Thumbtack can't be legit. Ever contractor I have had any contact with has been as flake trying to get your credit card number on text messages? Who does this?

WASTED MONEY- don't screen job posts. I joined pro as an architect- people just wanted free advice
Thunbtack was totally unresponsive and just kept charging me. BS! DO NOT USE THUMBTACK

Awful company. They treat their pros who pay them thousands of dollars like dirt. What they do is they will freeze your account, cutting off your income stream at a moments notice, in order to strong arm you into breaking your policies and settle disputes you have with them. It's extortion.

Jean was excellent. We saw immediate changes in our dogs behavior. I have owned dogs and horses my whole life and I watch Caesar Millan all the time but have not been able to put his methods into practice successfully on my own. Jean is able to see the problem and break it down so that it is understandable and doable. I highly recommend her.

I registered in Thumbtack app as a pro. They sent me some emails and refered me some customers which I was not able to work with them. I did not accept the customers but they charged me for $90 for nothing. Now they dont refund my money! Please stay away from this company.

When you join they ask for your credit card. They email leads that look good and when you open the email they charge you? Then when charge a monthly fee without explaining the process. They have a 800 number that they never answer so you want even speak to a human, it just goes around in circles until you finally hang up. It's a scam

They sell you one thing and deliver another. Very low quality leads, majority of said potential customers were not serious at all! Customer service will not credit leads. They will bleed you out.
Not recommended, there are plenty of options out there, save your money.

Their flooring contractor destroyed the new flooring, my door frame, sheetrock and bottom of my dishwasher.

I don't recommend Thump Tack to get leads they don't have Customer Service you can talk with and also they charge without any authorized from you that's why I quit from them and I dispute all my charges

THUMBTACK IS A FRAUDULENT COMPANY! YOU'VE BEEN WARNED! Thumbtack will send you fake leads, take your money, and refuse to give it back. I now have to contest the fraudulent charges with my bank.

Was a pro member of TT years ago in the ealry 2014. Rejoined the service and within 2 hours I was billed $24.00 for 1 lead. I deactivaded the lead situation in 3 categories and they billed me for category that I could not deactivate. The so called lead are nothing other than a person fishing and it's send out to multiple people. At 24.00 a piece I could imaging. My issue is I did not authorize lead for the 4th category. Attempt to reach them are futile. Had to delete my creidt cad from their account to ensure I dont get rip off anymore. They need to be class actioned sued.

I requested a move out cleaning for a Two bedroom and one bath house. The staff arrived on time. I informed them what I wanted clean and they went immediately to work. They continue cleaning until the job was done. They came well equiped. I highly recommend Mary Professional Housekeeping

I hired a Wright Lawn Care a couple months ago. The service on the first day was ok, or so I thought. Additional work and follow-up was required to complete the work that was already paid for. Since the initial service Ive attempted multiple times to reach Lamont the owner and on every occasion he promised to come back to complete the services that was paid for. Lamont is quick to take a new account and take your money but be sure to triple check everything he did for you before you PAY HIM. If you have follow-up care that's needed based on the incomplete work he performed, you will never ever see him again once he has your money.

BE WARY OF HIS WORK. TERRIBLY DISSATISFIED AND HAD TO HIRE SOMEONE ELSE TO REPAIR WHAT HE WAS PD. TO DO BUT NEVER COMPLETED!