ThumbtackReviews 1,535

I have been using Thumbtack as a pro for a while and it really sucks. Lately they have increased the price per lead a lot and most of the time, there is no closing deal. Most leads looking for Thumbtack are tire-kickers, and Thumbtack unfairly charges all the professionals when the customer selects more than one pro looking for the "cheapest price". It is an unfair system, only the chosen professional should pay for the lead and they charge all the pros selected. I'm moving to a new platform called Bark and highly recommend it to professionals who are paying a lot and struggling with Thumbtack. On Bark, the professional buys credits and uses them whenever they want, according to their job preferences. This operation mode allows the pro to invest their credits on the platform consciously and whenever they want.

They basically robbed me, stole every single penny in my account I didn't get 1 single hire it's was the worst decision I've ever made. I was recommended by my brother who also owns his own buisness. Once he heard what they did to me he canceled his contract with them to. Please be safe and don't go with them!

In the tech world what Thumbtack is doing is called a dark pattern.

1. Take money from Pros for a Pro Package for lead generation.
2. Utilize the money to drive leads via Google Ads, which compete against the Pros own ads.
3. Sell those same leads back to the Pros for additional money.

Pros are paying for the same leads TWICE.

The dishonesty and dark patterns which the company has built into it's system.

This is a dishonest practice and when confronted about it the company will not provide refunds. We have utilized 0 leads from Thumbtacks because they are all out of our area or poor matches and have spent $150! That's easily 15-30 leads on Google!

I have been with Thumbtack as a Pro for about 3 years now. I have seen an all out effort to maximize their profit and take away money from pros as each year goes by. I just now was denied a refund for a duplicate lead because they said too much time passed between each inquiry. So I paid twice for the same lady, same phone number. Lead prices have gone up, refund policies are so strict that it's a miracle when you receive one. Thumbtack highly suggests to customers that they reach out to multiple pros, without letting the customer know that each pro they reach out to will be paying a non refundable fee whether they choose that pro or not. Thumbtack has become ruthlessly greedy and this is agreed by every pro I have spoken with. This will lead to their detriment and hopefully will be addressed in one of their corporate meetings. You can clearly see there is an issue by all of the 1 star reviews on this website!

I set up an account with a $100 budget for leads in my area. I blew through the $100 in less than 12 hours by getting leads that were a total waste of my time. People often times are feeling the waters for their project and are not even sure if they are actually going to proceed with their project. That being said I'm being charged for a lead on someone that more than likely isn't even going to do the project they were thinking about. Lots of tire kickers on this site that your billed for their lead. I visited 2 of the leads I was sent, and way under bid the job just to get the work and they still never called me back and have not hired anyone yet. Total waste of my time and money. People think your going to work for $20/hr as a professional. Don't waste your time or money with this site. It's a scam and they are a multi million dollar company bc of taking advantage of average people/ companies trying to make a living.

Terrible service. Gets your card number, charges you for garbage and then hides behind small print of the Terms & Conditions. No response to calls, emails, etc.
Don't do business with them.
You have been warned.

I hired this company once for a wallpaper hanger, no problems. Late to arrive, but no problems. The second time? Nightmare. Not only was scheduling blown off for a week of back and forth, but the day of the job they cancelled, blaming another client for wanting more work done (doesn't that sound like THAT client's time issue and not mine?) So they didn't show up, said they would be there at 8am the next morning. Against my better judgment, I said ok. Still didn't show up the next day, and didn't respond to any messages. This is a wallpaper gig. So I moved everything out of the room and it sat there for days. We have a 3 year old and I was wasting my time trying to track down this guy when I should have been playing with my child. Are you looking for a professional? Are you looking for curtesy? Look elsewhere. This guy gave me stomach pains. Not to mention my expensive wallpaper was ripped the first installation but I didn't notice right away. Don't hire J. A. Wallcovering in Los Angeles.

Please be careful who you hire. Even though we trust companies, like Thumbtack, to find someone for us there is no support if something goes wrong. I hired a fence company, Allstate Fence and Rail to install a chain link fence and they took my down payment and that is the last I have heard from them. I went to smalls claims court and even though it is registered in the court house it is still up to me to get my money back. If anyone knows the home address of Chris Graver, CEO of Allstate Fence and Rail Co. In Astatula, Fl. Please let me know. *******@gmail.com Thanks

Having contacted 3 contractors for a bathroom remodel and having little response what a bunch of bull crap Really! Bogus and worthless. Why bother waste of tme

DO NOT use this website. There is no customer service to call. How does a business function without having customer service? There is no number to call. When you call a number provided, you are asked to text with someone about your issue. Really? This is your best solution? EXCLUDING many customers who might rely on this service? This website has been terrible from the beginning and has not gotten better, possibly worse. I would recommend gigmaster/bash or backstage. Or even simply finding people yourself! DO NOT USE THIS WEBSITE.

After using Zarichta Sevices LLC (Josiane and Gustavo) cleaning services I noticed that some items are missing from my house (the whole version of my review is posted here on Sitejabber under the title Zarichta Sevices LLC). I let Zarichtas go for good and wrote a review describing this coincidence between the time they were cleaning and the disappearance of my stuff on the Thumbtack website. Thumbtack deleted my email and sent me one of the most crafty examples of the "lip service" messages. For them to investigate, they ask for the documentation (including videos) supporting my story. With the video, I will be filing the case with the police! Who follows cleaning people with the recording camera around the house?! I was working on Zoom in my office, while Zarichtas have been cleaning.
To this end, I was wondering if Thumbtack keeps the scores of their pros high by simply deleting negative opinions. It's one way of doing business and convincing the customers that the pros' background has been checked.
It was my first experience using Thumbtack. I will never use their services again and advise all of you against using them.
Thank you for reading my review.

Thumbtack takes away control over your business. It divvies out crappy leads and overcharges for them. It won't provide refunds for money you haven't even spent yet in your account. It's difficult to get a hold of support when you need them. Too Greedy!

All I can do is share my story. I was a member of Thumbtack for about 6 or 7 years and worked hard to achieve 17+ 5 star and 2 4 star reviews. All of our reviews were positive and none were less than 4 stars. I am a landscape designer and installer and each project we do takes on average 1 month. These were hard won reviews and testimonials to my company, its employees and myself. We built a wall for a customer and unfortunately it had a 2" height variation across a 30+ foot run. He must have made a complaint as Thumbtack canceled my account. I tried numerous times to resolve the issue. They refuse tore-open my account. To be honest I don't need or desire the Thumbtack Services and have heard from other sources that many of their leads are bad now. However I would like my reviews to be posted and viewable. Terrible Corporation!

I had work with thumbtack as a service provider and I am very upset and dissatisfied because I got charged for leads that were out of my coaching area, I didn't even contact the client and got charged for it. I asked thumbtack for the refund on this leads that were charged to me incorrectly and thumbtack didn't want to refund me after years working as a service provider on the site. Watch out professionals, it's a ripped of.

Once they figure out you are a woman especially single/not married/divorced/widowed they will charge you MORE. They think women have no idea real cost of service or they add on after the fact higher than their hourly rate. Got estimate for $1400 when handyman said they charge $40 hour and I know the job would take no more than 10 hours from start to finish with all materials provided by myself (have had same installed elsewhere 4x). Seriously. So 35 hours billed to do a 8-10 hour job? BEWARE! Best to use a man's name in profile. Do NOT use woman's name in profile or communication. SERIOUSLY! Yep, we still live in a world that this is a huge problem. Hello - it is October 2021.

I install a washer box for this customer the job was to install a washer box she wanted me to fix other things and I said why I have to order the part so I'll be back I was trying to break it down to her that I have to order from the company it's going to take a couple days it's a special part oh, well she contacted thumbtack and complained that I didn't get the job finished, I don't know why she would have done that because I explained the whole job to her some people you just can't explain enough to ID app actually absorbed into their mind, with all due respect my customers are number one. I tried to contact this customer but all she wanted to do is yell at me over the phone so then because it wasn't resolved I try to contact thumbtack but nobody wanted to reach out to me they only reached out to the customer didn't give a s*** about the contractor, so they shut me down for no reason at all what kind of blows my mind cuz I have a 5-star rating and you people are totally unprofessional when it comes to solving issues the goal is to get more business you people just destroy it

Great professionals at affordable price. Well i have been using their service and i will be using their service again. Thumbs up for thumbtack.com

Charges for leads have doubled for me in the past year. What use to be $4-6 for a lead soon became $8-10. I thought it was because I moved to LA. That was for a $85 service. I later offered a $20 and they charged me $12 for the lead. The next lead for my $85 I am charged over $14. You cannot get ahold of a real person in customer service. Begging for specific help they only messaged me with copy/paste responses. You go through the trouble of figuring out how to call them and over the phone it only leaves you with an option to text. They do not value their pros and are probably price gauging because the business itself is tanking. You don't get credits anymore even and you get charged for ‘direct' leads even though a customer will contact over several pros at once! It doesn't make sense to me anymore. Extremely disappointed and frustrated with their platform.

You cannot talk to anyone in customer service, it's all thru text now, sorry but I want to a real person. I want to know someone cares about my concerns. They get all there $ from the pros and treat them like crap. They sent me a message that my leads were bouncing back to them, so I never received them and yet they just kept charging me and then when I requested a credit they said I'd have to email x y and z and explain my situation and then I can't have cash back, since I'm closing my account only a credit with them. What a rip! They charged me 100's for nothing

This was definitely a marketing mistake. I invested $150.00 and did not make a dime using Thumbtack. First, they can't verify your license. Second, they don't know the limits of the license. They think they are helping you by widening your target area to 100 miles away, but don't realize you can only practice in your home state. After you remove your payment method, they blow up you email with leads you can't use and every time you pass on one, you get a message asking you to put a payment method on the web. Even after you keep passing on those leads, they keep sending them to you. Third, you can spend the necessary time to prepare a lead to work with them, and they stand you up then the communication stops. I'm lucky I didn't wait around on someone that wanted to hurt me.