ThumbtackReviews 1,535

This seems to be a collection of seedy, uninsured and unprofessional business people.
The one person I hired to do my driveway cut corners and lied to me. Doing a sub standard job.
The painter I contacted through this service seemed to just be some guy that painted on the side.
None of the contractors I contacted had a website or anything to reccomend or warn against except THUMBTACK.
Find your own contractors would be my suggestion. THUMBTACK seems to be a collection of hacks

My name is Lisa and I have gotten a little bit of trouble. And I found Michael on the internet with Ashley Law Group professional and hard-working took my case very seriously at all times with care and heart I would suggest anybody if you need a good lawyer he's the one to call he'll take care of your needs and do it professionally with a heart thank you Michael you changed my life

I'm a pro and if you're considering being a Pro on this site. Don't do it. Save yourself money and aggravation of scammers on this site with no untent of hiring you but want your personal info. And the all the money you pay for direct leads that never pan out nor do they ever respond or read your email. Then when you ask for a refund from thumbtack they respond that it meet their guidelines for a refund. I believe most of these leads are generated bots by thumbtack to charge your account. I've been using this site for 6 month have responded to 12 lead and have 1 job from this site. I'm losing money because these leads are expensive. Trust me. STAY AWAY!

Thumbtack should be shut down for stealing money from trusting customers. They sell fake/bot leads and charge insane amounts of money for jobs that aren't worth the time. This way of "doing business" has become a regular thing for companies like THUMBTACK, BARK, WEDDINGWIRE/WEDDING PRO etc. I have been shooting weddings for 10 years and these "services" are trash that offer little to no value. In 2021, I shot over 50 weddings, engagements, and other photo/video jobs. 2 out of 50 (4%) came from these guys. The amount of money spent for leads and "ads" vs money made for those two jobs didn't even zero out. I deleted Thumbtack a few months ago and this month, was charged $35 for a lead. My account isn't even active anymore. I have deleted everything, deleted my credit card and blocked them from my email and am still being charged. We have reported them to Visa. If you are a pro, this is not the place. If you are a beginner, trying to build your portfolio, this is also not the place. Huge waste of time and money.

They will send you "leads" that don't go anywhere and not refund your money. Even if a customer read your message and does not respond they will not refund you as they say they will. They are sending your information to four other contractors. They will charge for new system installations which is a $75 lead when people are simply looking for a maintenance. They are terrible and we will no longer be using their service

There is no one in customer service or even a real person to talk with at all. The so called corporate number in San Fransisco is simply a ecommerce address with a voicemail that suggests to text if you have a problem. This text messaging is just a standard reply nothing substantail. I had to do 5 free shoots a month to pay for their fake leads. So I was just working to pay these criminals and spinning my wheels. They simply do not care about small buisness at all. Its all about pure greed. It took me two years of continued investment to get my reviews up and in the end it was all for nothing. Thousands and thousands of dollars. Do NOT trust them or invest any money into them. They took complete advantage of small businesses trying to bounce back from COVID. I think everyone of us should get together and file a class action lawsuit. I personally am filing a report to the FBI.

I used this site because I thought it was legit. The contractor had no clue what he was doing and bailed. Now I'm out my deposit. I wrote a review and it was taken down. You guys take down all the real reviews and keep fake ones up to make you look better. Your just as bad as the contractor you allow on. Taulant isn't even the owner. This is his 3rd license using a different company name

Customer service is virtually non-existent, prices are highly inflated, and your time and money spent with Thumbtack.com is ultimately wasted. This company lacks integrity. Just one example: If a competitor contacts you to find out what your prices are, you instantly get charged a lead fee which can be $10 or higher. Thumbtack should be rubbed off the map and banned by search engines.

I booked a bi-weekly housekeeping service on Thumbtack, after reviewing the candidates that Thumbtack provided. The cost was $109, which Thumbtack took out immediately. We received an email and a text, confirming the housekeeper for Friday, April 22,2022 at 10:00 a.m. I stayed home from work to meet the housekeeper, since it was her first time. The housekeeper didn't call, didn't show, didn't text - no communication at all. I contacted Thumbtack immediately and was told that they were simply a 'leads-selling' business, and that they were keeping the money to apply to my Thumbtack account, because although the lead was no good, they did in fact, provide the lead. This is not the service that Thumbtack advertises. I paid for a service, the service was not performed, and even worse, there was no notification that the service was not going to be performed. The housekeeper did get back with me three days later, apologizing, but confirmed that Thumbtack kept the money, not her. I have used other services such as Anji's list and had great experiences. I will never use Thumbtack again, which means that I will not be able to recoup the $109. I am reporting them to Consumer Affairs, the Better Business Bureau, and providing this review to as many customer review websites as possible. WORD OF CAUTION - DO NOT USE THUMBTACK. They are thieves.

I have never been treated so poorly as a contractor in 20 yrs of my work! I had a 5 star profile with 12 reviews total! Thumbtack also explained that I'd have their top support staff helping me along the way to better assist me! I had a nonnegative comments! All were 5 star but 3 of them were 4, all were very good reviews and this is from my heart! I put my heart in my business and my work! It show's! I had a nasty homeowner rip me off and gave me a 1 star and said things thst i would never do in a million yrs and if I did, I'd have a history of it! But I don't have a history of it and thumbtack thought it would professional to allow this review to stay on my profile while it was a flat out lie and even makes thumbtack look bad! But, their support team is uneducated in marketing and customer relations! They said it will show my professionalism to allow me to show how I handle the situation! But this is nothing anybody wants, is a person lying and staying these horrific things and to just treat me like I'm some sign at run down gas station with graffiti on it! This is not professional support! They can't even explain in detail how they make their decision because I believe the support staff is ran by the owner and he is nothing close to professional, whom ever this person or people may be! I got hired every 3 out of 5 jobs and this is the review I have for them! This is very telling for anybody who cares about their reputation! Thumbtack will try to destroy it! They also sold me $50 pack of leads worth $300 but they were old leads and I'm not the only contractor with this type of story about thumbtack! I gave their support team criticism and got kicked off site! So this tells me they can't deal with being treated the same way, they treat others! Pathetic!

These people are hard to work with if you are a Pro. You cannot speak to anyone and refunds for bad leads are very hard to get. Even if it goes along their refund policy they will tell you no and then cut you off.

I would not recommend Thumbtack. I had a horrible experience with a "pretend" pro named Lexus Mathew's doing business $#*! Famya Divine. She was kicked off of on Thumbtack for not honoring her contract. She's also on Etsy, Instagram and other social media sites pretending to be a Muralist, she accepted the money and never did the job because she is inexperienced. Thumbtack got involved but not helpful. They say they vet all of their pros but they do not- these people are not really pros, Thumbtack only do a criminal background and hire anyone who passes. Thumbtack is only a marketing platform and they do not hire really eat these folks, meaning they do not have the real skilled people and anyone can use this platform. I had to file a "theft by taken" warrant on the pro. Please don't believe anything that the marketing teams says or responds to about my truth. They have done very little to help me in this case and the platform should be canceled. There's no manager, this is a platform where you hope and pray things will be right.

AS A PROSAY NO! NOT WORTH THE MONEY! I would be sent leads that didn't fit my profile, leads that were outside of my scope of practice, leads that wouldn't be a match AND HAD TO PAY FOR THEM! So I was being charged anywhere from $20 to $75 per lead, over and over again. Money was flying out of my pocket! I actually feel scammed. As a Professional Life Coach, I had no ability to choose my clients. How can this possibly be ethical? Very disappointed and have lost quite a bit of money.

I had someone submit a FAKE request, with a fake phone number and had to pay for this lead! The number was fake, and the person was from another pro company and after they submitted the request they could then write a FAKE review and thumbtack clearly sees that the information they entered is all fake but yet they do not want to remove the request, review and will not refund me what i paid! They are thieves!

I decided to use Thumbtack to hire a painting contractor specifically because of their guarantee. However, after the painter lead me to believe that he was going to use high-quality Benjamin Moore paint to complete the project, he actually used cheap Valspar paint and ended up causing $3,400 in damages to my kitchen cabinets. I reached out to Thumbtack and, basically, if the contractor is willing to provide ANY solution, even an unsatisfactory one, Thumbtack washes their hands of the issue and says you don't qualify for the Thumbtack Guarantee reimbursement. In my case, the contractor is only willing to refund me $600 towards the $3,400 in damages, leaving me with $2,800 to pay out of pocket and Thumbtack won't do a thing about it.

Consumers beware. If you think that Thumbtack will help protect you from being taken advantage of by their contractors, they absolutely will not.

Avoid them like the plague. If you change services, they make it so difficult to see old info. Next thing get charged for a service you don't provide any more. They will do anything to con people into paying. Poor quality leads, non related, in other States! Bunch of crooks!

Horrible customer service. They treat the Pros who use their service like crap!
I do not recommend using this platform.

I used Thumbtack a couple years ago and they kept charging me despite pausing the leads so I deleted the account.
I opened up a new business and decided to give it a shot again. Created a new account for the new business, paid a deposit to generate leads, and called it a day.
The next morning I went to login and my account was deactivated by thumbtack. I reached out to support and all they could tell me was that my account was deactivated for "violating terms of use." I read through the terms and found nothing that I could have violated in the 6 hours the account had been active. Now they are refusing to refund my money. Absolute scum. Stay far away.

Thumbtack pro brought me a lot of customers but I waste a lot of money on "fake " leads. Customers are not aware that if they
Contacted pro, that pro will pay for the
Lead. And tell me how it's possible that
Someone contacting you for service, and
I am responding in 1 minute and nobody
Ever responds. Did they change their
Mind? Could be. But they never even
Reply. Message usually marked as Read
Which is to mean that you have to pay
For this leads
There is a phone number of these
Customers, but they never respond on
Message either.
So I have to pay for this fake leads or for
Customers who don't know what they
Want (because they are contacting 5
Pros at the same time) $15-30. Which is
Not fair at all.
Thumbtack never return money for this
Suspicious leads