ThumbtackReviews 1,535

This site is very expensive for contractors. The least could cost over hundred dollar. This site is out of control. It is hard for contractors to live like this. So where you have a contractor come see your project know weather they get the job or not they are paying for the lead. So if you hit up 3 contractor everyone of them has to pay for it. I have attached a photo of what contractor have to pay. That job is for 2 square of side walk. So people who are wanting service be aware contractors pay.

Thumbtack steals small amounts of money by sending worthless leads that they call "exact matches" even though they are anything but (a request for $150 wedding photography disguised as a request for nature photography) and by creating a system that groups vastly differently priced services together. The later resulting in you paying for worthless leads with no budget seeking your most expensive service because it's lumped in with inexpensive services in order for Thumbtack to take as much money from you as possible.

Because they only charge you small amounts of money and refuse to refund you most business owners will feel duped but not be able to do anything. These amounts are too small to spend time in small claims court for when you're busy running your business. This, in my opinion, is part of their plan to defraud and steal from as many small businesses as possible. That's just not right and I want to put an end to it.

I'm looking for others who have been defrauded by Thumbtack and who would like to initial a class action lawsuit. The goals of this would be for all of us who've been victims of Thumbtack.com to be paid back the money they stole from us and to see that they are either shut down or drastically change their business model. If you're interested please reach out to me through my website. Also please call the district attorney's office in San Francisco and report Thumbtack as thieves.

My name is Don Orkoskey, I'm the owner of WDO Photography located in Pittsburgh, PA. I signed up for Thumbtack as I assume many of you did, to increase my business and because they dominate search results. While clients I've talked to say they find thumbtack sleazy and deceptive and avoid using them being listed on their site does improve your SEO. What I found is that the amount of money they will steal from you does not make it in any way worth it.

The main issue with Thumbtack is that it makes you sign up for a "generous" spending plan each week. Once your credits are up because people even accidentally clicked on your profile (and yes, be ready to spend $25-40 on a lead) your profile disappears from the site. The lead that contacted me cost me $23 and then it turned out the budget for the job was about 1/4th of what I charge. When Ireached out to Thumbtack after numerous calls on multiple days I received a message: "thumbtack is training employees and there's no one to answer the call, goodbye". I was trying to get my "one time courtesy refund" This place is pathetic and I gotta say I am in better place with bark.com now. At Bark I would purchase credits and use them only when I wish.

Rooter Town can out after I saw a $95 special advertised. Long story short, I was told I need to replace the sewer drain and install a "Liner" to prevent the tree roots from invading the sewer pipe a cost of over $15,000. They can in and just started digging and tw up my sprinkler system. Levi stated he would refund $600 to repair the system and the refund was made only after numerous calls and emails. I was told that the inital cost of $340 would be applied to the total cost of the job and they have yet to honor that. My total bill was not adjusted for the initial $340 I paid. So if you want to save yourself a HUGE headache run as fast as you can from Rooter Town!

Thumbtack allows felons on there sites. They also allow people that are not licensed to be on there site. They pick and choose who they want. If you are a homeowner DO NOT USE THEM. GO TO SOMEONE MORE IN LINE WITH YIUR NEEDS SUCH AS NETWORX. OR PORCH. Thumbtack is scum and the people who work there are the same

I have been on there now for 10 years. They are helpful and have asked feedback often from me. Not inexpensive but I have found it mostly profitable. Consistency is key on this site. To build your clients.

They provide no recourse when customers don't pay. Customer Service is impossible to reach. There is no penalty whatsoever for customers abusing the platform. They aggressively push customers to contact more pros and customers have no idea they are incurring fees to pros.

Do not use this site. I learned the hard way that any old company or person can sign up to be on Thumbtack. There is no real vetting. After my experience, I'm starting to think this site is a total scam.

I had an issue where I posted a review for Company A, but it was actually Company B that came to my house. Because my partner and I both were working to find a contractor, there was some confusion and I left a review for the wrong company. Whoops. Easy to fix? Wrong. I could not delete or edit my own review. Really? That's certainly inconvenient. So I emailed them with the error.

I've dealt with two customer service reps (one supervisor named Jeff) that have told me that due to their "integrity" they cannot remove the review. As I said to them, what kind of integrity is it to leave up a review for a company it doesn't belong to? This is false and untrue and should certainly be removed.

What made it worse was the condescending form letter. It's as if no one is listening or cares. Thumbtack has absolutely NO integrity, in my mind.

I will be deleting my account and not using them. I hope you choose to do the same. Who knows how many bs reviews there are due to the fact that one can go on there seeking revenge or otherwise and just making something up about a company they did not use.

I have used Thumbtak and what I have found is that they are a vehicle for start up vendors that often (or on my cases) go out of business when the project does not work out. In two cases Thumbtak's resolution team stated that "there is nothing that they could do as the vendor is out of business". In one case a nursery (Blue Print Landscaping) planted the wrong trees (I paid for Pear Trees and they planted Maple) of which I paid more than $2,000 for and in the other case a vendor/electrician broke one of my exterior $500 cameras and said they would pay for it and they too went out of business and Thumbtak only offers their condolences. Go to Angie's List. Some how I thought Thumbtack was reputable and they are not.

Bad experiences always with Thumbtack contractors

More than $3000 for 3 rooms in tiny condo! Would not have minded if they did a good job (Painting by Don, Traverse City, MI

Never heard of Thumbtack until 5 bogus charges by them appeared on my. Debit & credit cards. I reported the fraud to my bank & cancelled the cards. I've sent Thumbtack 6 text messages inquiring about these fraudulent charges and have vet to receive a response. Crooks.

If you are thumbtack professional, please RUN AWAY! This company has no customer service. This is absolute scam company

These people took $60 out of my account for noooo reason and would not give me a refund back. What they do is charge your personal card everytime someone tries to contact you about a job no matter if you have used the app or not they will take money out of your account DO NOT I REPEAT DO NOT put in any of your personal account cause they will attack your account and leave you with nothing. This is a horrible horrible company and the person who came up with this is a fake and a fraud. He is getting rich off of taking people money who is trying to make a living. Im pretty sure his pockets are fat while the rest of us are being attacked by his company. No manager will speak with me only their customer service so what does that tell you. Do not use this app this is a pile of $#*! company do not trust them in any way please believe me i will not lie to you. If you need to use the TASK RABBIT APP for professionals and TASKER for people who need work done they will not take anything out of your account only put in what you make they are very easy to communicate with amd will not mess over you or anyone else. I REPEAT DO NOT USE THUMBTACK FOR ANY REASON OTHER THAN TO GET $#*!ED OVER NO GREASE SERIOUSLY I AM TRYING TO WARN EVERYONE I CAN BEFORE YOU HAVE A EXPERIENCE LIKE MINE OR MANY OTHERS JUST CHECK OUT HOW MANY BAAAAD REVIEWS THEY HAVE

As a business owner, this service is crap. Their system is full of flaws, which cause them to charge you mistakenly; they say that you can appeal it - but in the appeal they either don't have a living being review it, or this being doesn't speak English. I wish I read the online reviews on many other websites for them before I paid stupidly a bunch of $$$ for leads that never arrived.

More than that: as a photographer, almost all the jobs offered around here are of super super cheap clients, eg - want a WEDDING photographer for LESS than $200-250.

I wrote a review for one of their professionals and then had a conversation about it with the person. We decided that I would just remove the review as I didn't feel like I could leave it in good faith based on the situation that happened. I reached out to their support team and they refused to remove it unless it violated their policies. It seems pretty messed up that they refused to remove it. I am pretty flabbergasted.

Garbage leads. Pay upfront and can't get any money back. Support sucks. 2+ week response time. They imported my google reviews, but only 10. I have 200+ reviews with a 4.65 rating on google. Now I start out on thumbtack with a very poor rating as they pulled most of the 10 from the 1 user ratings. Leads are garbage. I thought Angi leads were bad, try these guys when you feel like donating money. Really wished I would have googled them before I tried them out. Out $400 and can't get it back!

I was told they only speak to gold and platinum members on the phone. In other words I'm not important because I don't spend that kind of money that golden platinum members do. However they also allow people to write reviews based on lies and unfounded information. Tried to provide proof that the review was false and they still refuse to remove the bad review. I am very highly rated and reviewed, I rarely get any bad reviews if any at all. Not to mention that I feel like I'm texting with a robot instead of a real person. They also charge multiple pros for the same leads. They'll give the same leads to different pros and charge them almost $13 for each lead. If hindsight Was 2020 I would have gone with Angie's list since I have so many great reviews on Thumbtack I didn't want to
Switch. But I'm working on switching now and having my clients review me on Angie's list. Once I do that I will shut down my Thumbtack account. Don't sign up with them whatever you do! Now let's see how they feel about getting a bad review and nothing they can do about it!