Thrive MarketReviews 2,178

Apparently this company trains its representatives to scam customers out of canceling their memberships with the promises of extending their free trial membership without charge. Please beware and do not fall for this. I contacted Thrive's customer service department a day before my 30 day free trial membership was set to expire. I spoke to a representative by the name of Tyrone and told him that I wanted to cancel my trial membership. There wasn't anything wrong with the service. The product was great, and the shipping experience was satisfactory; however, I didn't feel I needed the services enough to pay for an annual membership.

Tyrone advised me that Thrive was offering an extended 30 day trial membership to its customers. He told me I could continue utilizing the services free of charge for another 30 days. I decided to take advantage of this offer since he assured me that I wouldn't be charged, and I felt this would allow me further opportunity to try out the products and become accustomed to the company. About two days later, my checking account incurred a $59.95 charge from Thrive for a yearly membership. Of course I was livid since I was assured I wouldn't be assessed any charges to my account.

I contacted customer service, and spoke with a different representative. She apologized for the mistake and refunded my account. Three days later, I received the full refund for the amount that had been charged to my account. However, within the hour, another fee of $59.95 was charged to my account by Thrive. I contacted customer service a third time and had the entire membership canceled. I am now disputing the charges with my bank.

Any chances Thrive had of keeping me as a paid customer are destroyed.

I thought Thrive was great... But then they tried to kill me. I asked, before ordering, if they could tell me where the vinegar in their ketchup was derived from. I have a fairly serious corn allergy, so I needed to know. I was told it was derived from cane sugar. I was elated because it's difficult to find. I ordered 6 bottles. But I kept reacting to something in my diet and contacted them again for confirmation. I waited 18 days with no response. So I did an elimination and was pretty certain the ketchup was the culprit. After having a bad reaction, requiring the use of my inhaler and corn-free compounded Benadryl, I chatted with them and was told they had researched it and the vinegar is from corn! They refused to refund me because it's been over 7 days since I ordered and then refused to cancel my trial which was set to end in 6 days. Once I mentioned contacting the BBB they cancelled. Do they not realize how serious food allergies are? Thankfully I didn't have to go to the ER or use my EpiPen, but they didn't even seem to care how serious of an offence this was.

Wow-

A bunch of grown individuals, who clearly did not finish high school, because they cannot read the big bold print, that clearly states MEMBERSHIP', right when you arrive.

The site is FANTASTIC and offers items for nearly half the cost of a foodstore, or target. Everything is always fresh, and I'm not sure where these people are getting that reviews are generated by fake people, but we clearly have people here that do not eat healthy on a daily basis.

This site enters a 'hidden' account 'lock' on your accepted payment venue. Despite 'claims' of 'money back', etc., hours of effort could not 'unlock' or REMOVE a renewed authorization for payment of nefarious membership 'Dues'. Canceling our entire credit account - a lot of work - finally exterminated. Catch-22: the 'marginal' positive reviews are self generated as part of the SCAM. One order placed was partially fulfilled... Then, I dare you to contact a Responsible midst this virtual SCAM. 'Jimmy T.' nailed. This is a 'FEE SCAM' just a half step ahead of legal protections.

I made a one time purchase through Thrive Market, completely unaware of that I was automatically enrolled into a membership. They charged my account a $60 membership fee after 30 days. I contacted the company through the live chat on their website to cancel the membership and have the fee refunded... I had to ask 6 times for them to cancel and refund the money because they kept offering discounts, deals, you name it. Don't purchase through this company.

I bought 4 small items in 2016 with a trial offer and then proceeded to cancel my membership within the 30 days. I had lost my job as I explained to the rep, was looking to cut costs and could not pay $60 a year, along with a Costco and others that essentially offered the same thing. They offered me a half price membership for $29.95 and I still declined. Believing this was taken care of, I received a renewal today for $59.95 and found they had been charging us $59.95 since 2016. My husband pays the bills and was unaware since he doesn't question me for purchases unless it's very suspicious ( ie, $500 spent in Panama). I chatted with a rep., who said they would refund the last charge and send the other inquiries to their resolution team.' What? These people are crooks: I will be contacting my credit card company and the BBB. What a harassment! The majority of the reviews are very similar: I wish I'd seen them before signing up for this debacle. Essentially, I've paid $150 to buy a jar of mayonnaise, honey, creamer, and some crackers. Just awful.

These people auto enrolled me into a $60 membership without my knowledge. The customer service woman said that I agreed to be enrolled when I made my purchase at check out! I told her that No one should be allowed to check out anything UNLESS they are enrolled and they KNOW this! They trick you! And THAN GOD I caught it in enough time to get a one time refund. She told me, the next time you purchase, you will be auto enrolled and cant get a refund! I said... OH I WONT BE PURCHASING FROM HERE AGAIN! Ill go to vegan essentials!

Terrible customer service. Purchased a face cream that was supposed to have no fragrance but it actually had a pretty strong unpleasant smell. Tried to return after 7 days of receiving the order but certainly within 30 days and was told that I couldn't because it's a personal care item. Since it is a non-perishable item, I really don't see how it makes a difference within 7 days vs 20 days. The membership fee is worthless and the majority of products are more expensive than at other places.